Full Time - Asset Protection Agent - Day
About The Position
The Asset Protection Agent supports store safety and asset protection by coaching associates and leaders on shrink awareness, theft deterrence, and customer service; identifying theft trends with store and AP leadership; and monitoring store activity and security systems. The role includes conducting external theft apprehensions and interviews, investigating criminal activity, maintaining case files, supporting law enforcement and court proceedings, and assisting with internal investigations. The agent also validates security measures, responds to alarms and emergency triggers, contributes to audit and inspection follow-up, and responds safely to potentially violent situations. Additional duties may be assigned to support business needs.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
Nice To Haves
- Associate degree in Psychology or Criminal Justice.
- Education or experience in Business, Criminal Justice, Safety, or a related loss prevention or asset protection field.
- Demonstrated experience conducting at least one retail investigation.
- Experience using physical security systems such as CCTV or EAS.
- Experience in investigations involving Organized Crime and asset protection.
- Completion of a nationally certified training program, such as Wicklander-Zulawski or Reed training.
- Professional accreditation such as LPQ or LPC, or equivalent experience.
Responsibilities
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures, such as locks, gates, and alarms, and respond to EAS and emergency exit triggers.
- Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- Perform additional duties and responsibilities as assigned in support of business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
