Asset Protection - Agent - Burbank Empire Center Rack

Nordstrom•Burbank, CA

2d•$27 - $28

About The Position

The Asset Protection team helps keep customers, employees, and brands safe, supports the store Emergency Response Team (ERT) during emergencies, and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. Its work focuses on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships. An Asset Protection Agent addresses theft and shrinkage, conducts investigations, monitors video and other technology, supports store safety and emergency response, and builds partnerships with store leaders, neighboring retailers, and law enforcement. The role may also require testifying in court.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when addressing safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance.
Implement action plans and merchandise protection standards to support a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and support item-level investigations of merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.