Asset Protection - Agent - Michigan Avenue

Nordstrom•Chicago, IL

1d•$26 - $27•Onsite

About The Position

The Asset Protection (AP) team works to keep customers, teams, and brands safe; prepare for, respond to, and recover from emergencies; and protect company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. AP strategies focus on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships. The Asset Protection Agent resolves theft, identifies theft trends, and supports shrinkage reduction through investigations, surveillance, merchandise protection standards, RFID data, reporting, and technology. The role also supports store safety and security, participates in the Emergency Response Team (ERT), prepares incident reports, may testify in court, and builds partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and support item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.