Asset Protection Agent

Lowe's Home Centers • Pacoima, CA

12d • Onsite

About The Position

The Asset Protection Agent is responsible for coaching and training associates and leaders on shrink awareness, theft deterrence, and customer service programs. This role partners with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. The Agent delivers SMART customer service and ensures associates have the resources to do the same. They maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. The role involves monitoring activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. The Agent conducts external theft apprehensions and interviews in accordance with laws and company policy, investigates and resolves criminal activity, maintains case files, and supports law enforcement and court proceedings. They also assist in internal investigations and provide evidence when needed. The Agent validates store security measures (e.g., locks, gates, alarms) and responds to EAS and emergency exit triggers. They provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. The role requires responding effectively to potentially violent situations, ensuring safety and composure. This role may be assigned additional duties and responsibilities in support of business needs.

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Nice To Haves

• Associate degree
• Psychology, Criminal Justice Business, Criminal Justice, Safety, or related loss prevention / asset protection field
• Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
• Experience in using physical security systems (e.g., CCTV, EAS)
• Experience in investigations with Organized Crime and asset protection
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., LPQ, LPC) or equivalent experience

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED