Asset Protection Agent

Lowe's Companies, Inc.•Upper Marlboro, MD

1d•$19 - $20•Onsite

About The Position

This role is responsible for maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. The Asset Protection Agent will monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. They will conduct external theft apprehensions and interviews in accordance with laws and company policy, and investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. This role also assists in internal investigations and provides evidence when needed. Additionally, the agent will validate store security measures and respond to EAS and emergency exit triggers, provide feedback on audit/inspection findings, and support efforts to minimize shrink and operational risk. The agent must respond effectively to potentially violent situations, ensuring safety and composure. This role may be assigned additional duties and responsibilities in support of business needs.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Nice To Haves

Associate degree Psychology, Criminal Justice
Business, Criminal Justice, Safety, or related loss prevention / asset protection field
Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
Experience in using physical security systems (e.g., CCTV, EAS)
Experience in investigations with Organized Crime and asset protection
National certified training program (e.g., Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g., LPQ, LPC) or equivalent experience

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations, ensuring safety and composure.
This role may be assigned additional duties and responsibilities in support of business needs.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards