Asset Protection Agent
About The Position
The Asset Protection Agent supports store safety and loss prevention by coaching associates and leaders on shrink awareness, theft deterrence, and customer service. The role partners with Store and Asset Protection Leadership to identify theft trends and develop action plans, while helping maintain a safe, clean, and secure store environment. The agent monitors store activity and security systems, investigates suspected theft, fraud, and policy violations, and conducts external theft apprehensions and interviews in accordance with applicable laws and company policy. The position also supports internal investigations, law enforcement and court proceedings, security validations, audit follow-up, and responses to potentially violent situations. This role may be assigned additional duties and responsibilities in support of business needs. A high school diploma or GED is required, or equivalent years of experience in lieu of the education requirement where applicable. If required by state or local law, the agent must hold a salesperson license or pass the required licensing exam within 60 days of starting employment. The pay range is $19.00–$20.55 per hour. Starting pay may vary based on factors including position, location, education, training, and experience. Lowe’s describes benefits for eligible full-time and part-time associates, with eligibility and benefits varying by role and other factors. Lowe’s is an equal opportunity employer.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
- If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
Nice To Haves
- Associate degree in Psychology, Criminal Justice, Business, Safety, or a related loss prevention or asset protection field.
- Demonstrated experience conducting retail investigations, including at least one retail investigation.
- Experience using physical security systems such as CCTV and EAS.
- Experience in investigations involving Organized Crime and asset protection.
- National certified training program, such as Wicklander-Zulawski or Reed training.
- Professional accreditation such as LPQ or LPC, or equivalent experience.
Responsibilities
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and Asset Protection Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist with internal investigations and provide evidence when needed.
- Validate store security measures, including locks, gates, and alarms, and respond to EAS and emergency exit triggers.
- Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- Perform additional duties and responsibilities assigned in support of business needs.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge and work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe’s Associate Discount and broad discount platform
- Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
