DreamWorks Technology - Asset Management Technician

NBCUniversal•Glendale, CA

5d•Onsite

About The Position

DreamWorks Animation is seeking a Full Time Asset Management Technician for the Digital Operations department in Glendale, CA. This role involves setting up, installing, and relocating computer workstations, desktops, laptops, and other technology hardware. It also includes performing software installations, assisting with organization and cabling of technology equipment, and providing excellent customer service and technical support to staff at all levels. A key responsibility is conducting daily physical inventory of assets and updating the Asset Tracking Database, ensuring timely ticket tracking updates and efficient issue resolution.

Requirements

Proficient with electronics and computer knowledge is necessary; Windows, Mac, and Linux/Unix OS experience.
Basic/intermediate hardware and software troubleshooting skills required.
Possess good mechanical ability and knowledge of computer hardware (SSD, CPU, GPU, KVM)
Detail oriented with the desire to learn, grow technically.
Works well within a team environment as well as independently
Excellent organizational and task completion skills
Flexible schedule to support nights and weekends occasionally
Strong written and verbal communication skills required
Able to lift up to 50 pounds on a consistent basis
Excellent user support skills

Nice To Haves

SCCM and Jamf experience preferred
Working knowledge with Google and MS Office Suite
Knowledge of Adobe Creative Cloud
Experience with hardware inventory and auditing

Responsibilities

Setting up, installation and relocation of computer workstations, desktops, laptops and other technology hardware.
Performs software installation deskside and using remote tools.
Assists with organization and cabling of technology equipment, computer setups.
Provide excellent communication and customer service with the ability to provide professional, courteous and effective support to staff at all levels of the organization.
Conducts daily physical inventory of assets and updates to the Asset tracking Database.
Demonstrate commitment to resolving issues efficiently while maintaining a positive, helpful attitude
Ensures assets are tracked and cataloged with timely ticket tracking updates of ongoing work.
Upgrading computer hardware and software.
Tracking and documenting work in a ticketing system.
Cable management and inventory control experience.