Asset Management Coordinator

Cushman & Wakefield•St. Louis, MO

1d•Onsite

About The Position

The Asset Management Coordinator role involves guiding end-users through recommended solutions to meet evolving business needs, collaborating with technology leads for strategic discussions, and managing project implementations. This role also includes facilitating user acceptance of application configurations, providing training and support, and managing vendor performance through ticket and request management, SLA, and KPI monitoring. Day-to-day responsibilities include asset administration, placing hardware orders, coordinating custom quotes, identifying workflow challenges, managing user entitlements and software deployment, tracking software thresholds, assisting with PC refreshes and decommissioning, queue management, ticket quality control, troubleshooting SCCM packages, tracking shipping notifications, coordinating machine deployments, managing lease returns, communicating with end-users, and tracking budget spend.

Requirements

Experience with ERP systems like Workday and JDE
Familiarity with software deployment tools like SCCM
Understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Ability to manage user entitlements and software deployment
Experience with hardware refreshes and PC decommissioning processes
Skills in queue management and work prioritization
Capability to perform ticket quality control analysis
Proficiency in troubleshooting imaging and SCCM package issues
Experience with shipping and tracking logistics
Ability to manage and track budget spend

Responsibilities

Guide end users through recommended solutions to address changing and growing business needs
Engage Technology Solution Lead for strategic technology discussions
Organize business requirements discussions with the software solution provider, develop and maintain documentation
Manage project to successful implementation
Facilitate user review and acceptance of application configuration and performance
Provide training and implementation user support during delivery activities
Monitor and drive vendor performance through ticket and request management and prioritization
Represent client in best practice discussions
Drive accurate contractual support through SLA and KPI management on vendor service delivery
Place orders through preferred vendor for hardware refreshes using ERP (Workday and JDE)
Coordinate custom quotes for business units as needed for special orders/projects (software based typically)
Identify challenges in workflow and coordinate solutions to reduce cost and impact to team
Entitle users and deploy software for major titles and one-off requests as needed
Track and maintain software thresholds and report/alert when thresholds are low/at risk
Work alongside hardware deployment to complete new hire tickets and deploy software to new machines for day one use
Track and assist PC Refresh BAU team with lease end movement and decommission process
Queue management and prioritization of daily work
Ticket quality control analysis with Level one Global Service Desk
Track deployment of specialty software for specific business lines
Push software from SCCM as requested to meet new hire requests
Troubleshoot imaging issues with SCCM packages for major software titles with operations team
Advanced Shipping Notification tracking and ticket alerts
Shipping/tracking new machines to end location for employee deployment
Coordinate lease return/pickup with vendor for onsite techs upon large decommission
Communications to end users through project specific comms and asset specific comms
Manage BAU and Project based budget spend and track for reporting