Asset Management Business Analyst

Renewable Water Resources (ReWa)•Greenville, SC

About The Position

The Asset Management Business Analyst role involves supporting and assisting with Enterprise Asset Management (EAM) system administrator tasks, ensuring data integrity, and facilitating integration with other applications. This position requires technical expertise in Cityworks SQL Server databases and schemes, contributing to projects through analysis, design, configuration, and deployment of service and work orders. The analyst will also be responsible for troubleshooting application issues, documenting resolutions, training end-users, and developing service levels to meet client needs and regulatory requirements. Additionally, the role involves implementing policies and procedures for effective asset management, conducting workflow analysis, and participating in the full lifecycle of application software development and testing. The analyst will collaborate with cross-functional teams, maintain application security, and investigate complex operational issues to recommend solutions. This position serves as a liaison between the EAM User Community and the AM Technical group, providing expertise in report writing and dashboard applications, and producing technical documentation.

Requirements

Must possess a valid state driver’s license.
Requires a bachelor's degree with a minimum of two (2) years of relevant work experience in Computer Science or Information Systems or similar work experience in MS SQL Server database support role.
Requires working knowledge of Enterprise Asset Management (EAM) systems to support utilities/public applications.
Requires experience in administering SQL Server database(s).
Must be proficient in MS Office Applications.
Requires extensive experience in report development and deployment using dashboard application(s)

Responsibilities

Supports and assists with EAM system administrator tasks as assigned.
Leads, supports, and assists with maintenance and data entry into the EAM System, ensuring data integrity and appropriate integration with supporting application(s).
Assists with schedules, and communicates EAM system updates in coordination with IT.
Assists and ensures the EAM provides a means for managing all asset information across the organization.
Works with functional and technical teams as a technical expert in Cityworks SQL Server databases and schemes.
Contributes to projects and software configuration by analyzing, designing, configuring, deploying, and supporting service and work orders and generating relevant reports and other outputs.
Helps lead project meetings and works with stakeholders to determine realistic schedules.
Troubleshoots and resolves problems with applications. Documents system problems and resolutions for future troubleshooting.
Contributes and performs training for end-users for reporting mechanisms and how to make actionable decisions from data.
Assists in developing and discussing levels of service to ensure assets meet client needs and comply with regulatory requirements.
Assists with implementing policies, procedures, and process changes required for successful Asset Management performance across the organization.
Investigates application problems and needs, analyzes root cause, and determines possible solutions.
Conducts workflow analysis and designs to optimize asset management processes and ensure seamless integration with Cityworks and ESRI GIS.
Participates in gathering project requirements, project development, implementation, installation, and testing of application software.
Analyzes and evaluates present or proposed business procedures to define system-specific needs.
Follows project management standards and change management protocols for effective project leadership.
Prepares detailed documentation, flow charts, and diagrams outlining systems capabilities and processes.
Works as a team member with other technical staff to ensure connectivity and compatibility between systems.
Collaborates with cross-functional teams to implement asset management strategies and improvements.
Maintains and documents security for all application(s) and interfaces.
Investigates unusual complex conditions, analyzes problems, gathers pertinent information, and develops and analyzes data to evaluate operational impacts to the distribution system, evaluating alternate solutions, and recommending or taking action to resolve problems expeditiously and economically.
Oversees project management and administers a comprehensive program to achieve successful outcomes across the organization.
Operates and troubleshoots complex computer software and systems that require extended training and experience.
Identifies and defines issues, gather, and analyze data, and resolve complex problems with significant impact across departments or the organization.
Serves as a liaison between the EAM User Community and the AM Technical group.
Provides expertise in report writing and reporting dashboard applications and related tools.
Writes technical procedures and documentation for the applications, including operations, user guides, etc.
Produces technical documentation for new and existing applications.
Attends conferences, meetings, training, seminars, etc., as necessary to maintain and enhance job knowledge and skills.