Asset Deployment Specialist

CAI•,

1d•$70,000 - $80,000•Onsite

About The Position

We are seeking an Asset Deployment Specialist to maintain and track hardware and software asset deployment and inventory management. We are looking for an Asset Deployment Specialist to implement and maintain asset lifecycle information, track and report on hardware and software assets, and coordinate with procurement to create policies and procedures related to purchasing. This role will also involve continuously evaluating and improving asset management policies and procedures. This position will be full-time and onsite in Allentown, PA.

Requirements

Minimum 2 years of desktop support and inventory management experience
Minimum 2 years of experience with ITAM platforms with strong knowledge of asset management tools and software
Minimum 2 years’ experience with Microsoft 365 administration, Intune, and Autopilot
Strong understanding of device and software license management
Ability to write and implement ITAM policies and procedures
Excellent organizational and analytical skills
Strong communication and interpersonal skills
Strong problem-solving skills with a proactive approach and ability to work independently while managing multiple tasks simultaneously
Proven experience in IT asset management, including hardware and software tracking

Nice To Haves

Bachelor’s degree in Information Technology, Business Administration, or a related field is preferred
Freshservice Enterprise ITSM experience
Certifications in CompTIA A+, ITIL, ITAM, and MS365 highly desirable

Responsibilities

Maintain and update inventory records to ensure the accuracy and availability of assets; conduct regular audits to verify asset status and resolve discrepancies
Manage the work queue for IT Service Management (ITSM) related services, ensuring service requests are tracked and closed in accordance with Service Level Agreements (SLAs)
Act as the primary contact for end users regarding asset inquiries, providing guidance and support for device-related issues
Oversee the entire lifecycle of devices, including acquisition, deployment, maintenance, and disposal; ensure compliance with organizational policies and standards
Track and manage warranties for hardware assets, coordinating with vendors for repairs or replacements as necessary
Monitor and manage software licenses to ensure compliance and optimize usage; facilitate renewals and address licensing issues proactively
Collaborate with vendors and internal teams to procure necessary assets and services, ensuring cost-effective purchasing that aligns with organizational needs
Administer and manage Microsoft 365 products and services, including user accounts, licenses, and security settings. Provide support for related applications and services
Generate and present reports on asset status, usage, and performance to stakeholders, offering insights and recommendations for improvements