Deployment Specialist

Lupa Pets • New York, NY

3d • Onsite

About The Position

Lupa is building a category defining product the industry has never seen before. We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever. The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.

Requirements

• 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role
• A track record of managing multiple projects simultaneously without letting anything slip
• Experience working directly with end users through a software transition, you know how to bring sceptical people along
• Are excited to work in-person from our Paddington, London HQ

Nice To Haves

• Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts)
• Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have)

Responsibilities

• Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side
• Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background
• Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software
• Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum
• Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy
• Contribute to and improve our deployment processes as we scale, if something isn’t working, you’ll be expected to fix it, not just flag it

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed