Asset, Change and Configuration Manager (ACC)

Aleut Federal•Colorado Springs, CO

5d•$125,000 - $145,000•Hybrid

About The Position

Aleut Federal is seeking an Asset, Change, & Configuration Management (ACC) Manager to own and mature the organization's IT asset lifecycle and change/configuration management practices. This is a full product-ownership role: the ACC Manager owns these areas end-to-end, from working day-to-day support tickets through to driving continuous improvement and maturity of the underlying processes. This is an individual-contributor role (no direct reports) requiring detailed, results-focused execution in a fully cloud-native, CMMC Level 2-obligated enterprise environment. The ideal candidate is highly organized, technically fluent across cloud and compliance domains, and comfortable owning outcomes independently, from triaging a single ticket to redesigning a process.

Requirements

5 years of related experience and a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field.
Must be a US Citizen.
Working knowledge of CMMC Level 2 / NIST 800-171 requirements and audit/assessment processes.
Experience with IT asset management and lifecycle tracking.
Experience with configuration/change management processes and tooling (e.g., Jira, ServiceNow, or similar).
Highly detail-oriented, organized, and results-focused, with the ability to independently drive initiatives to completion.
Strong written and verbal communication skills, including documentation and audit-facing materials.
Comfortable working a service desk/ticket queue directly and balancing reactive support work with longer-term process ownership.

Nice To Haves

Relevant IT/security certifications (e.g., CISSP, CISM, Security+, CySA+, CMMC-related certifications such as CCP/CCA, ITIL, or similar).
Experience supporting a federal contractor or Alaska Native Corporation (ANC)/8(a) environment.
Experience with dual-tenant Microsoft 365 environments (Commercial + GCC High).
Familiarity with Microsoft Purview, Defender for Cloud, or similar governance/security tooling.

Responsibilities

Own the IT asset inventory (hardware, software, cloud resources) across commercial and GCC High environments, ensuring accuracy and completeness.
Establish and maintain asset lifecycle processes: procurement, provisioning, tracking, and decommissioning/disposal.
Conduct software inventory triage and licensing reviews to identify unauthorized or high-risk tools and reduce audit risk.
Maintain shredding/disposal standards and documentation in accordance with applicable requirements (e.g., NSA/CSS EPL).
Own baseline security configuration standards across endpoints, servers, and cloud environments, and monitor for drift.
Manage the Change Control Board (CCB) process and associated risk-tiered change management framework.
Partner with the Cloud Architect/Engineer and IT team on configuration hardening, sensitivity labeling, and access control alignment with compliance requirements.
Support security incident response efforts by providing configuration, asset, and compliance context.
Maintain Confluence/KB documentation for ACC processes, optimized for both human use and internal AI/RAG retrieval.
Serve as the primary owner for compliance, asset, security configuration, and change management tickets in the IT service desk queue, from intake through resolution.
Triage and resolve day-to-day requests (asset requests, access/configuration questions, change requests) within established SLAs.
Use recurring ticket patterns and root-cause analysis to identify opportunities for process improvement, automation, and documentation.
Own the full lifecycle of each ACC function as a "product", from reactive ticket support up through proactive roadmap and maturity planning.
Report on change, asset, and configuration posture to IT leadership on a regular cadence.
Collaborate with Cloud Architecture and Program teams to ensure ACC practices are embedded in ongoing initiatives.
Drive process discipline and documentation rigor across all ACC areas.