Assessor

Interfaith Ministries for Greater Houston•Houston, TX

About The Position

The Assessor works with IM Houston’s Client Services team, performing initial assessments of new clients and reassessments of current clients. The role helps maintain accurate client document files and supports office tasks for Meals on Wheels. Assessments take place by telephone and at clients’ homes, and the position requires driving to client sites five days per week.

Requirements

Maintain a work pace sufficient to keep computerized and paper records complete, accurate, and timely.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to prioritize tasks and manage time.
Ability to work independently under considerable pressure and without close supervision while maintaining effective and accurate performance.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Reliable automobile, valid auto registration and inspection, valid driver’s license, and automobile liability insurance.
Reliable transportation to drive to client sites five days per week.

Nice To Haves

Bachelor’s degree in Social Work preferred.
Bilingual Spanish skills desirable.
One year of client case work experience preferred.
Enjoy working with senior citizens; experience working with low-income elderly clients is a plus.

Responsibilities

Conduct home and telephone visits to assess clients’ ability to consume and store meals and to check staff safety during meal deliveries.
Conduct thorough and accurate client assessments and reassessments during telephone and home visits.
Maintain electronic assessment documentation in the proper location for retrieval during daily operations, monitoring, and audits.
Determine potential clients’ eligibility for nutrition services.
Provide nutritional information and referrals to clients in coordination with IM’s Client Services Team.
Report client abuse or neglect to state authorities and appropriate internal contacts.
Complete all assigned assessments and reassessments in a timely manner.
Assist with large filing projects and perform other duties assigned by the supervisor.
Submit timely weekly and monthly productivity reports to the Data/Billing department and Manager of Client Services.
Attend weekly team meetings and report service issues or complaints to the appropriate departments.