Assessment Delivery Coordinator

Monash • Clayton, NC

3d

About The Position

The Assessment Delivery Coordinator plays a pivotal role in ensuring the seamless delivery of online assessments, supporting the effective use of eVigilation and eAssessment platforms. This position provides high-level administrative support, expert guidance, and coordination to enable error-free exam delivery. Working collaboratively across teams, the role also assists with mentoring and coaching of exam support staff, while delivering responsive support to students, stakeholders, and operational activities. This position will be responsible for supporting and overseeing invigilators during assessment delivery activities, contributing to their training, performance, and ongoing development. It will coordinate day-to-day activities across eAssessment and eVigilation operations, develop and maintain detailed procedural documentation, and ensure consistent service standards. The role will drive continuous improvement by monitoring processes, identifying efficiencies, and implementing enhancements aligned with University policies. It will also manage a range of administrative tasks, including stakeholder communication, reporting, responding to queries, supporting external partners, and providing timely specialist advice to staff and clients.

Requirements

• Excellent administrative and organisational skills, with a proven ability to manage competing priorities and meet deadlines
• Strong analytical thinking, problem-solving capability, and a commitment to delivering exceptional customer service
• Highly developed communication skills and confidence working with diverse stakeholders
• Advanced computer literacy
• Adaptability, resilience, and the ability to thrive in a dynamic, fast-paced environment

Responsibilities

• Ensuring the seamless delivery of online assessments
• Supporting the effective use of eVigilation and eAssessment platforms
• Providing high-level administrative support, expert guidance, and coordination to enable error-free exam delivery
• Assisting with mentoring and coaching of exam support staff
• Delivering responsive support to students, stakeholders, and operational activities
• Supporting and overseeing invigilators during assessment delivery activities, contributing to their training, performance, and ongoing development
• Coordinating day-to-day activities across eAssessment and eVigilation operations
• Developing and maintaining detailed procedural documentation
• Ensuring consistent service standards
• Driving continuous improvement by monitoring processes, identifying efficiencies, and implementing enhancements aligned with University policies
• Managing a range of administrative tasks, including stakeholder communication, reporting, responding to queries, supporting external partners, and providing timely specialist advice to staff and clients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1-10 employees