Assessment Clinician Lead, Peace Hospital

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Assessment Clinician Lead is responsible for the day-to-day operations of the admission process, including maintaining waiting lists and developing and maintaining relationships with internal and external stakeholders to support timely, appropriate patient placement. The role trains, orients, and educates Assessment Clinicians on department procedures, including abuse, risk, and duty-to-warn reporting; needs assessments; level-of-care criteria; and customer service. The Lead also conducts needs assessments as needed and may attend meetings for department leaders and assist with meeting minutes. The position serves as an onsite resource for physicians, referral sources, team members, and internal departments; supports resolution of customer service issues; identifies and implements service and process improvements; and coordinates intake and referrals for patients admitted to UofL Peace Hospital programs. The Lead also supports specialty and innovation units, consults with program staff about patient-care and age-specific challenges, and helps strengthen staff decision-making and performance. The role requires a master's degree in a related clinical field and current Basic Life Support certification accredited by the American Heart Association. Facility-provided Safe Crisis Management training is also required. One year of admitting or assessment experience is preferred. The position requires effective verbal and written communication, strong working knowledge of Microsoft Office—particularly Word, Excel, and PowerPoint—and the ability to learn electronic medical record, telehealth, and other relevant systems.

Requirements

Master's degree in Social Work, Counseling Psychology, Clinical Psychology, Family and Marriage Therapy, Mental Health Counseling, or another related field.
Basic Life Support (BLS) certification accredited by the American Heart Association (AHA).
Facility-provided Safe Crisis Management training.
Ability to communicate effectively verbally and in writing.
Strong working knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
Ability to learn relevant systems and databases, including electronic medical record systems and telehealth programs.
Knowledge of human behavior, individual differences, learning and motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions.
Social perceptiveness, active listening, critical thinking, service orientation, and problem sensitivity.
Ability to break down problems or tasks and use knowledge and experience to identify causes and consequences of events.
Knowledge of level-of-care criteria, managed care organizations, state and federal insurance regulations, patient growth and development across the lifespan, and laws related to involuntary admissions.

Nice To Haves

One year of admitting or assessment experience.

Responsibilities

Oversee day-to-day admission-process operations, including maintaining waiting order and lists when needed.
Develop and maintain working relationships with Nursing, Nursing Managers, BA Managers, Directors, referral sources, community partners, and team members to facilitate timely and appropriate patient placement.
Train and educate ARC Clinicians and team members on department procedures, including abuse, risk, and duty-to-warn reporting; level-of-care and needs assessments; level-of-care criteria; and customer service.
Serve as the primary onsite resource for physicians, referral sources, team members, and internal departments, and provide feedback and suggestions to improve department procedures.
Facilitate resolution of customer service issues involving physicians, receiving patient-care areas, referring agencies and facilities, the business office, and patients and families.
Identify opportunities to expand or improve services; design and implement improvements to support team members and organizational goals.
Conduct needs assessments as needed, recommend appropriate levels of care, refer patients to suitable services, and coordinate intake for patients admitted to UofL Peace Hospital programs.
Provide support to Innovations and Specialty units and consult with program staff on patient care and age-specific challenges to facilitate difficult situations and improve staff decision-making and performance.
Participate in clinical meetings as designated by department leadership; attend meetings in leaders’ absence and assist with meeting minutes as needed.
Apply and demonstrate knowledge of level-of-care criteria, managed care organizations, and state and federal insurance regulations; educate clinicians and monitor compliance.
Apply knowledge of growth and development across pediatric, adolescent, adult, and geriatric populations.
Demonstrate familiarity with laws related to involuntary patient admissions, including MIW and 72-hour holds.
Comply with company policies, procedures, standards of conduct, HIPAA privacy and security requirements, and safety standards; maintain confidentiality and protect sensitive data.
Collaborate with and support team members, demonstrate professionalism and organizational values, and provide effective customer service to physicians, patients, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.