Customer Service/Proctor-Backup Assessment Center Administrator

National Board of Chiropractic Examiners•Greeley, CO

11d•$25 - $31•Onsite

About The Position

The National Board of Chiropractic Examiners (NBCE) is opening a new state-of-the-art Assessment Center to administer pre-licensure examinations for chiropractic examinees. The Part IV exam is a practical, clinical assessment designed to test hands-on skills. The Assessment Center Administrator (ACA) is responsible for managing examinee check-in and security, coordinating test administration logistics, and answering questions/determining solutions. This role is crucial for maintaining the integrity of the examination by adhering to all testing procedures and company policies with professional judgment. The ACA handles multiple administrative duties, including registration, ensuring security, providing secure exam delivery, and offering customer service. This role requires a high level of professionalism, reliability, and discretion in a high-stakes testing environment.

Requirements

High school diploma or equivalent.
Minimum of 2 years lead customer service experience, including: Handling complex and escalated customer issues, Exercising sound judgment and independent decision-making, Strong analytical and problem-solving skills, Remaining calm and effective under pressure, Exceptional communication skills, including the use of de-escalation techniques, Flexibility and adaptability in changing environments.
Intermediate experience in Microsoft office (Word, Excel, and Outlook)
Possesses unquestionable integrity and reliability.
Excellent communication skills and the ability to put examinees at ease.
Ability to take and follow directions and abide by NBCE rules and regulations.
Interact professionally and courteously with staff at all levels of the organization.
Flexibility to pick up different shifts as needed.
Valid Colorado driver’s license and satisfactory motor vehicle record.
Legally authorized to work in the U.S. for any employer.
Satisfactory completion of the NBCE’s pre-employment, post-offer screening process, including a background check (criminal history), motor vehicle record check, and drug screen.

Nice To Haves

Office experience is preferred.

Responsibilities

Attend ACA training, as needed.
Review and learn the contents of the Assessment Center Administrator manual.
Set up the Assessment Center, as needed, (i.e., security and registration areas).
Stock coffee and snack area, if necessary.
Assist the Simulation Control Specialist (SCS) with computer set ups.
Pull up log and prepare booklets and pencils.
Check in testing examines; verify their identification.
Perform examinee screenings for security; wand examinees upon entry.
Assist in examinee orientation, if necessary.
Coordinate exam activities, including movement of examinees from orientations to exam stations.
Monitor and assist with any examinee’s questions or issues during the examination.
Ensure overall security (front door is locked and examinees’ personal belongings are locked up).
Make necessary decisions regarding irregularities, in accordance with NBCE policies, during the exam.
Communicate with appropriate NBCE staff during the exam, when necessary.
Perform any other duties, as assigned, by the Manager of Test Administration.
Ensure personal items are returned to examinees post-exam.
Assure proper release of examinees.
Prepare for the next examination session, including light housekeeping such as emptying the trash in exam rooms and bathrooms, as necessary.
Assist with closing procedures of the test center at the end of the day.