ASE Technician - Lowell MA

VIP Auto•Lowell, MA

2d•Onsite

About The Position

The ASE Technician is responsible for the productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. This role requires compliance with company safety, loss prevention, and customer service programs, as well as established policies, procedures, and regulations.

Requirements

Read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
Effectively explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Diagnose and recommend solutions to basic and complex automotive problems.
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Successfully and accurately perform various types of automotive work including: No Start Diagnosis, Minor Engine Repair, A/C Diagnosis and Repair, Heating and Cooling Diagnosis and Repair, Driveability Diagnosis, Steering and Suspension Diagnosis and Repair, Brake Diagnosis and Repair, Exhaust System Diagnosis and Repair, Air Induction/Fuel System Services, Fluid Exchanges, 4-Wheel Alignments, Tire Mounting and Balancing.
Completion of two-year college or technical school is recommended.
Minimum of 3 years experience as a Certified Technician.
Current, valid driver's license issued in state of residence.
Automotive Service Excellence (ASE) in 4 or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License is required if the store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them.

Nice To Haves

Completion of two-year college or technical school

Responsibilities

Initiate a valid Service Work Order prior to servicing a vehicle.
Complete a VIP Multipoint Vehicle Inspection on every vehicle serviced and return it to the Service Desk before starting service.
Participate actively in the Inspect, Inform and Educate Program.
Ensure a valid Service Work Order is visibly displayed on the vehicle during service.
Complete the Service Work Order and any required printouts, returning them with vehicle keys upon service completion.
Obtain necessary parts only through authorized personnel (Service Manager, Service Writer, Retail Management, or Retail Sales Associate).
Return all unused parts to Service Management or Retail personnel after service completion.
Return rebuilt parts cores, batteries, and used tires to designated security areas.
Maintain average productive 'billed labor hours' equivalent to 80% of hours worked over any consecutive sixteen-week period.
Minimize 'comeback' rate to one or less during any four-week period.
Support VIP's Tire Program by performing general services like tire replacement, oil changes, and related services as directed by Service Management to meet business needs.
Road test vehicles after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to parking lot areas after service.
Install seat covers, floor mats, and steering wheel covers before entering customer vehicles and remove them upon completion.
Maintain a clean work area, free of debris, cores, unused parts, and stray tools/equipment.
Maintain and clean shop equipment immediately after use, removing debris, grease, and chemicals.
Participate in daily and weekly shop maintenance programs as designated by Service Management.
Comply with established safety and loss prevention programs, including wearing protective eyewear.
Maintain technical capabilities for proficient use of service equipment and to maintain ASE certification status.
Comply with VIP’s culture and service standards.
Participate in periodic employee meetings for training on OSHA and company safety standards, and to be informed of program, policy, procedural, and product changes.
Work with the Service Manager to ensure shop equipment preventative maintenance standards are met.
Support the on-the-job training of the apprentice mentorship program.
Coordinate and communicate with the Service Manager to ensure productive teamwork between Retail Sales and Service departments.
Comply with company, municipal, state, and federal regulations regarding the disposal of hazardous waste materials.