ASE Technician - Brockton MA

VIP Tires & Service•Brockton, MA

11h•Onsite

About The Position

The ASE Technician is responsible for the productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. This role requires compliance with company safety, loss prevention, and customer service programs, as well as established policies, procedures, and regulations.

Requirements

Ability to read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
Ability to effectively explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Ability to calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose and recommend solutions to basic and complex automotive problems.
Ability to deal with a variety of concrete variables in situations where limited diagnostic standardization exists.
Ability to interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Ability to successfully and accurately perform No Start Diagnosis.
Ability to successfully and accurately perform Minor Engine Repair.
Ability to successfully and accurately perform A/C Diagnosis and Repair.
Ability to successfully and accurately perform Heating and Cooling Diagnosis and Repair.
Ability to successfully and accurately perform Drive ability Diagnosis.
Ability to successfully and accurately perform Steering and Suspension Diagnosis and Repair.
Ability to successfully and accurately perform Brake Diagnosis and Repair.
Ability to successfully and accurately perform Exhaust System Diagnosis and Repair.
Ability to successfully and accurately perform Air Induction / Fuel System Services.
Ability to successfully and accurately perform Fluid Exchanges.
Ability to successfully and accurately perform 4-Wheel Alignments.
Ability to successfully and accurately perform Tire Mounting and Balancing.
Completion of two-year college or technical school recommended.
Minimum of 3 years experience as a Certified Technician.
Current, valid driver's license issued in state of residence.
Automotive Service Excellence (ASE) in 4 or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License is required if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them.

Responsibilities

Initiate a valid Service Work Order prior to servicing a vehicle.
Complete a VIP Multipoint Vehicle Inspection on every vehicle serviced and return it to the Service Desk before starting service.
Participate actively in the Inspect, Inform and Educate Program.
Ensure a valid Service Work Order is visibly displayed on the vehicle during service.
Complete and return the Service Work Order and any required printouts (e.g., Midtronics, fluid testing strips, alignment printouts) to the Service Desk with vehicle keys upon service completion.
Obtain necessary parts exclusively through the Service Manager, Service Writer, Retail Management, or Retail Sales Associate personnel.
Return all unused parts to Service Management or Retail personnel after service completion.
Return rebuilt parts cores, batteries, and used tires to designated security areas for proper handling.
Maintain average productive "billed labor hours" equivalent to 80% of hours worked over any consecutive sixteen-week period.
Minimize "comeback" rate to one or less during any four-week period.
Support VIP's Tire Program by performing general services including tire replacement, oil changes, and related services as directed by Service Management to meet business needs.
Road test vehicles after service completion to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to parking lot areas after service.
Install seat covers, floor mats, and steering wheel covers before entering customer vehicles and remove them upon completion.
Maintain a clean work area, free of debris, cores, unused parts, and stray tools and equipment.
Maintain and clean shop equipment immediately after use, removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management.
Comply with established safety and loss prevention programs, including the use of protective eyewear.
Maintain technical capabilities for proficient use of service equipment and to maintain ASE certification status.
Comply with VIP’s culture and service standards.
Participate in periodic employee meetings for new and continuing training programs, OSHA and company safety standards training, and to be informed of program, policy, procedural, and/or product changes.
Work with the Service Manager to ensure shop equipment preventative maintenance standards are met.
Support on-the-job training for the apprentice mentorship program.
Coordinate and communicate with the Service Manager as needed to ensure productive operational teamwork between Retail sales and Service departments.
Comply with company, municipal, state, and federal regulations regarding the disposal of hazardous waste materials.