Service Manager - Brockton MA

VIP Tires & Service • Brockton, MA

12h • Onsite

About The Position

The Service Manager must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. This role fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. The Service Manager creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Additionally, the Service Manager maintains a safe workplace and ensures compliance with all policies and federal, state, and local regulations.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Proven results.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1– Service Consultant required.
• State Inspection License Required (where applicable).

Nice To Haves

• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

• Ensures workplace safety is Priority #1, following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to management.
• Builds an extraordinary team that delivers a different and better customer experience.
• Hires the best associates in the area.
• Develops a superior team.
• Ensures all associates have taken and passed all of their required LMS training.
• Ensures all associates complete any and all relevant vendor training.
• Makes sure all associates are T.I.A basic automotive service certified.
• Provides career pathing with associates during structured coaching sessions.
• Signs up associates and provides study material for any applicable ASE certifications.
• Schedules the team appropriately to meet customer needs during all hours of operation.
• Communicates effectively with the team throughout the day via daily huddles and bi-monthly store meetings.
• Monitors email frequently for customer appointments and communication.
• Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle’s conditions and partners with them on necessary solutions.
• Controls the dispatching and assignment of work orders to technicians, prioritizing the first available technician who can perform the work properly.
• Attends off-site meetings and training sessions as needed, typically several times per year.
• Ensures satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need.
• Manages the daily preparation of the location, service desk, and equipment prior to business start and the recovery and securing of the location and unclaimed customer vehicles at close of business.
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
• Inspects the customer waiting area and parking lot for cleanliness daily before opening.
• Enters any facility or equipment issues into the facility or equipment database.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
• Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
• Serves as policy administrator in the assigned location.
• Achieves all targeted levels of performance as outlined by leadership through various reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree