ASE Observability SRE - Seattle

Apple • Seattle, WA

3d

About The Position

Apple Service Engineering (ASE) builds and operates systems and infrastructure that support Apple services, including iCloud, iTunes, Siri, and Maps. The Observability SRE organisation provides observability capabilities that help engineering teams understand their infrastructure and services. Its monitoring, alerting, and visualisation platform analyzes billions of metrics per minute and supports the availability and operation of Apple's services worldwide.

As a Site Reliability Engineer on the Observability Team, you will champion the availability, performance, and scaling of customer-facing production services. You will work closely with engineering teams to design and build cloud and systems monitoring infrastructure, with a focus on automation, availability, performance, and efficiency at global scale.

ASE infrastructure spans geographically dispersed data centers, including AliCloud regions serving mainland China and global markets, and supports hundreds of millions of users. SREs work across the infrastructure stack, using data, teamwork, and technical expertise to address these challenges. Most ASE systems run on Linux and use a mix of open-source, vendor-licensed, and internally developed tools for configuration management, provisioning, software deployment, logging, and monitoring. The role offers opportunities to learn and improve these tools.

Requirements

• Bachelor of Science degree in Computer Science or a related field.
• At least 10 years of industry experience, including at least 5 years in an SRE or DevOps role supporting external, production-grade web services, APIs, or SaaS applications.
• Proven experience developing production-grade software in Python, including scripting and automation proficiency.
• Hands-on experience deploying and operating user-facing applications, with strong container orchestration experience or equivalent Kubernetes experience.
• Solid experience using Terraform for infrastructure as code and version-controlled production environments.
• Experience or knowledge with the Prometheus ecosystem.
• Strong ownership and integrity, demonstrated through clear communication and collaboration.
• Experience and confidence with incident response and incident management.
• Drive to automate manual operations and improve them through repeated iteration.
• Comfort with open-source configuration management and orchestration tools such as Helm, Pulumi, Terraform, and Spinnaker.

Nice To Haves

• Master's degree in Computer Science or a related field.
• Exposure to scripting in Bash, Go, and Rust.
• Experience managing client data persistence, backups, and failovers using cloud databases such as RDS MySQL, PostgreSQL, or PolarDB.
• Ability to investigate complex systemic or latent reliability issues cross-functionally.
• Prior on-call experience supporting large-scale, distributed systems.
• Experience collaborating with a global team that communicates asynchronously.
• Pulumi experience.

Responsibilities

• Champion the availability, performance, and scaling of customer-facing production services.
• Design and build cloud and systems monitoring infrastructure with engineering teams.
• Support automation, availability, performance, and efficiency of observability systems at global scale.
• Operate and improve infrastructure spanning geographically dispersed data centers and supporting hundreds of millions of users.
• Investigate reliability challenges across the infrastructure stack.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior