ASC Surgery Scheduler
About The Position
The ASC Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice, including the scheduling of follow-up appointments. The scheduler reviews pre-op tests, medications, allergies, and medical history with the patient. They understand insurance requirements and manage pre-certifications to obtain benefits. The Surgical Scheduler must be able to respond to written and oral correspondence regarding scheduling changes/cancellations in a timely and accurate manner, multitasking and handling obstacles with outstanding customer service skills.
Requirements
- Knowledge of medical terminology and coding.
- Knowledge of governmental regulations and compliance requirements.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Skill in using computer programs and applications including Microsoft Office.
- Knowledge in healthcare systems operations such as EMR.
- Ability to multi-task with accuracy.
- Ability to make decisions based on situation review and data compiled.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work with other team members and patients in a courteous and cooperative manner.
- Delivers exceptional patient service throughout all interactions.
- Complies with HIPAA regulations for patient confidentiality.
- Complies with all health and safety policies of the organization.
Responsibilities
- Schedules office, surgery centers, and hospital-based medical procedures for patients with the appropriate provider and time/location slot, utilizing the appropriate scheduling code.
- Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility, accurately entering information into the scheduling system.
- Maintains a surgical log for statistical analysis.
- Provides pre-surgical packets to patients confirming the date and pre-operative instructions.
- Coordinates with the surgical facilities for any special equipment or personnel needed for the surgery.
- Ensures all pre-operative labs are ordered, tracked for completion, and scanned correctly into the patient’s electronic medical record.
- Effectively utilizes clinical knowledge when determining if an appointment is consistent with the diagnosis/indications indicated by the provider.
- Audits the automated phone system daily to ensure call information has been correctly changed and phone call schedules changed if necessary.
- Verifies and re-verifies scheduling for accuracy before schedules are published.
- Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
- Treats patients and referring physicians with the utmost courtesy and respect, whether in person or on the phone.
- Maintains patient confidentiality.
- Performs other position-related duties as assigned.
- Adheres to high standards of ethical conduct and complies with all applicable laws and regulations, including the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures.
- Maintains the confidentiality of patients' protected health information in compliance with HIPAA.
- Immediately reports any suspected concerns and/or violations to a supervisor and/or the Compliance Department.
- Completes Annual Compliance Training in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
