ASC Registered Nurse - Phone

Springfield Clinic•Springfield, IL

10d•$33 - $50•Onsite

About The Position

The ASC Phone RN is responsible for completing all preadmission assessments for patients on our schedule. This role involves telephonic health assessments, patient interviews, risk identification, consultation with medical teams, documentation, pre-admission teaching, answering patient questions, assisting with arrival times, and post-operative follow-up calls. The position requires effective time management, multitasking, and adherence to confidentiality and clinic policies.

Requirements

Currently licensed as a Registered Nurse in the State of Illinois.
Must be able to adjust to various personalities and situations
Must have the ability to control emotions and maintain composure under stress, using tact and good judgement
Must maintain professional behavior
Demonstrate intermediate computer skills and comfort with Windows operating systems.
Uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Pleasant, clear telephone voice
Possess excellent written, verbal, and interpersonal communication skills
Practices independent nursing within the scope and consistent with the Illinois Nurse Practice Act.

Nice To Haves

Experience with EHR preferred
A minimum of one (1) year of medical office and/or phone experience preferred
Educated as registered nurse by attaining an ADN, diploma or B.S.N.

Responsibilities

Complete pre-admission, telephonic health assessment including current health status, health history, medications and allergies.
Interview and assess patients to ensure patient meets ASC admission guidelines.
Identify potential risks and needs for upcoming procedures.
Consult with anesthesia and the patient’s medical team on potential high-risk patients to determine appropriateness for surgery at ASC. Communicate and document outcomes as necessary.
Accurately reports and enters documentation into SIS and EHR. Documents all calls according to established guidelines of practice.
Provide pre-admission teaching to patient and caregiver if required.
Answer questions regarding upcoming surgeries if capable or communicate to appropriate individual.
Assist with notification of patient arrival times
Assist with post-operative calls to identify potential complications and issues that might require additional action, elevating these concerns to the appropriate medical personnel. Answer any questions the patient may have regarding their post-operative course. Completes reporting of reportable events to ASC leadership.
Prioritize tasks appropriately and manage time and resources effectively
Monitors the schedule for additions and cancellations and works closely with ASC schedulers for scheduling changes.
Maintain confidentiality of all interactions
Attend all department meetings and mandatory Springfield Clinic in-services
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.