ASC/OBL DIRECTOR

StrideCare•Abingdon, MD

12d

About The Position

The ASC/OBL Director supports operational, departmental, and organizational objectives through role-specific responsibilities, collaboration, workflow management, communication, compliance, and service excellence. The role contributes to the organization's growth by identifying opportunities for improvement, supporting strategic initiatives, and enhancing operational efficiency. It provides oversight, guidance, and workflow support to assigned staff and operations. The position also analyzes operational, financial, and performance data; develops dashboards, reports, and key performance indicators; documents business processes; and recommends workflow improvements. It collaborates with cross-functional teams to understand business needs, gather requirements, and deliver actionable insights. The role supports system enhancements through testing and data validation, assists with forecasting and financial modeling, and participates in process improvement and workflow implementation initiatives. The director supports workshops and project coordination by preparing materials, facilitating discussions, documenting outcomes and follow-up actions, gathering project materials and data, and coordinating meeting logistics. The position also maintains compliance, documentation, reporting, and records, supports positive service experiences, and performs other duties as assigned.

Requirements

Strong communication and interpersonal skills.
Ability to prioritize responsibilities and meet deadlines.
Strong organizational and problem-solving abilities.
Professionalism and attention to detail.
Proficiency with Microsoft Office and applicable systems.
Understanding of process mapping, project management, relational database concepts, and client-server concepts.
Basic problem-solving, analytical, and communication skills.
Experience with Microsoft Office Suite, including Excel.
Familiarity with HTML and SharePoint.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.
Three to five years of experience in the field or a related area, managing creation and implementation of a service area component and troubleshooting.
Ability to sit for extended periods while working at a computer.
Manual dexterity to operate office equipment such as computers, phones, and fax machines.
Ability to lift and carry up to 20 pounds occasionally.
Visual acuity to perform tasks involving computer screens and paper documents.
Ability to move around the office to access files, office machinery, and other equipment.

Nice To Haves

Relevant experience preferred depending on role requirements.
Associate or bachelor's degree preferred when applicable.
Bachelor's degree in Information Systems, Business, or a related field preferred.

Responsibilities

Perform responsibilities specific to the ASC/OBL Director position.
Provide oversight, guidance, and workflow support to assigned staff and operations.
Collaborate with leadership, staff, providers, and operational departments.
Maintain compliance with organizational policies and regulatory standards.
Support workflow coordination, operational efficiency, and communication.
Maintain documentation, reporting, and recordkeeping responsibilities.
Assist with departmental projects, initiatives, and process improvements.
Support positive service experiences and operational consistency.
Analyze operational, financial, and performance data to identify trends and improvement opportunities.
Develop dashboards, reports, and key performance indicators to support data-driven decision-making.
Document business processes and recommend improvements to enhance efficiency and workflow consistency.
Collaborate with cross-functional teams to understand business needs, gather requirements, and deliver actionable insights.
Support system enhancements by participating in testing, validating data accuracy, and identifying issues.
Assist with forecasting, financial modeling, and related performance analysis.
Participate in process improvement initiatives involving the design, redesign, or implementation of new or updated processes.
Support implementation of new workflows related to application development, process rollouts, or operational changes.
Maintain a working understanding of business functions and process flows to support improvement efforts.
Support workshops by preparing materials, guiding discussions, capturing outcomes, and preparing follow-up documentation for leadership.
Gather and organize materials, documentation, and data required to support project objectives and process evaluations.
Capture meeting inputs, decisions, action items, issues, and questions to support follow-up and project tracking.
Coordinate meeting logistics, scheduling, and materials when needed.
Perform additional duties and responsibilities as assigned.