ASC Assistant

Columbus Humane • Hilliard, OH

1d

About The Position

The ASC Assistant contributes to Columbus Humane’s mission and vision by ensuring an exceptional customer experience for clients visiting the Animal Support Center. The role serves as an administrative and customer service representative for clients admitting animals, helps pet owners explore available services, and provides lost-pet assistance to the public.

The ASC Assistant supports appointment scheduling, client counseling, animal intake documentation, administrative tasks, financial transactions, and coordination with internal departments. The role also assists with foster-related processes when directed and helps maintain a clean, stocked Animal Support Center. The position may assist in supervising assigned volunteers as needed.

Requirements

• High school diploma or equivalent.
• Demonstrated customer service experience.
• Ability to handle difficult or sensitive situations while maintaining confidentiality.
• Excellent verbal and physical communication skills.
• Basic computer skills and comfort learning and navigating new software systems.
• Valid driver’s license and insurable driving record.
• Passionate belief in Columbus Humane’s vision, mission, and values.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to foster a collaborative team approach to solving challenging situations.
• Availability to work one weekend day.

Nice To Haves

• Prior experience working with animals.

Responsibilities

• Act in the best interests of Columbus Humane and its human and animal clients, modeling the organization’s mission and values.
• Provide administrative assistance and customer care to clients in the Animal Support Center.
• Schedule appointments, coordinate calendars, update contact information, and maintain approved forms.
• Identify customers’ needs, clarify information, and provide solutions or alternatives.
• Discuss an animal’s history and behavior with clients and create intake memos in PetPoint to support pathway planning.
• Educate clients about available services and programs, including spay/neuter programs, veterinary services, food distribution, and behavioral and training assistance.
• Provide compassionate, accurate, and humane education about companion animals and community resources, and refer clients to appropriate organizations when needed.
• Handle calls transferred from the Columbus Humane call center that require Animal Support Center appointment scheduling or counseling.
• Complete clinic financial transactions, including handling cash and credit cards and balancing a cash drawer.
• Perform administrative tasks such as status checks in Pet Finder/Pet FBI, email correspondence, taking photos, updating shelter software, initiating DNE callbacks when appropriate, and restocking or copying forms.
• At the discretion of the Foster and Rescue Coordinator, facilitate foster-animal and supply pickups, generate applicable contracts, schedule recheck appointments, and perform other foster-process tasks.
• Assist with cleaning and stocking supplies in the Animal Support Center.
• Promote communication and cooperation between Columbus Humane departments and provide staff and volunteers with guidance that supports professional development.
• Work with the Veterinary Services Department to ensure accurate communication about animals’ health and behavior.
• Assist in supervising assigned volunteers as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED