Arts Complex Security Administrator - Denver Arts and Venues

City and County of Denver • Denver, CO

13d • Onsite

About The Position

The City and County of Denver offers competitive pay commensurate with education and experience. This position will work out of our offices at the Denver Performing Arts Complex, 1345 Champa Street! This position follows a variable schedule based on operational needs and event showtimes. The typical schedule is Wednesday through Sunday; however, shifts may adjust depending on performance calendars. As the department operates 24 hours a day, candidates must be available to work any shift as needed, including evenings, overnights, weekends, and holidays. Denver Arts and Venues (DAV) is the City and County of Denver agency responsible for overseeing Denver Public Art. DAV is also responsible for operating some of the region’s most renowned facilities, including Red Rocks Amphitheatre, Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum, McNichols Civic Center Building and Theatre at Loretto Heights. DAV is committed to justice, equity, diversity and inclusion as a fundamental guiding value and a practice woven into all of our strategies, initiatives, and decision-making processes. To address historic inequities and systemic racism, the City’s Equity Platform is focused on BIPOC (Black, Indigenous and People of Color) and other historically marginalized communities, including but not limited to people with disabilities and LGBTQIA2S+. Ensuring meaningful representation from historically untapped and under resourced communities is essential to these practices. For information about Denver Arts & Venues facilities, visit our websites at http://www.artsandvenuesdenver.com and www.ArtsComplex.com . The Security Administrator performs operational, administrative, supervisory, and contractor oversight duties that support daily and event-based safety and security operations across the Arts Complex. During events and incidents, the Security Administrator supports real time coordination and ensures accurate, timely communication flow to the security operations center and internal leadership, while working collaboratively with venue teams, contractor staff, and public safety partners. The Security Administrator also plays a critical role in emergency management and incident coordination, supporting escalations, maintaining communication flow during incidents, and collaborating with public safety and OEM partners during elevated situations. The Administrator applies ICS/NIMS principles when managing incident information, coordinating response elements, and ensuring alignment with established emergency procedures and activation triggers. The position manages critical operational tasks including incident reporting, follow up documentation, initial CCTV and evidence collection, badge and credential lifecycle processing, temporary event credentialing, access level maintenance, key and asset management, and routine data quality checks and audits across various security platforms. The Security Administrator exercises full supervisory authority over the Security Systems Technician, assigning work, reviewing technical outputs, ensuring accuracy of system configurations, and providing performance direction aligned with operational and governance standards. In addition, the Security Administrator provides operational oversight and performance monitoring of the third party contractor and the contractor Site Supervisor, ensuring staffing alignment, deployment accuracy, compliance with post orders, evidence collection expectations, incident documentation standards, and timely communication with the security operations center (SOC)/Arts Complex Communications Center (ACCC). The role offers coaching, feedback, and operational direction to the contractor supervisor and collaborates with contractor leadership to address performance concerns, corrective actions, and alignment with organizational expectations.

Requirements

• Bachelor's Degree in a related field; Emergency Management, Criminal Justice, Security Management, Homeland Security, Public Safety, Business or Public Administration, Risk Management, Communications or a related field.
• Three (3) years’ experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.)
• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• By position, must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.
• Strong ability to read, interpret, and apply policies, regulations, contracts, technical documents, reports, and data.
• Excellent written and verbal communication skills, with the ability to tailor messages to diverse audiences.
• Experience planning, organizing, coordinating, and evaluating projects, programs, or business operations.
• Ability to analyze complex issues, evaluate alternatives, and make sound recommendations and decisions.
• Strong administrative and organizational skills, including resource coordination and prioritization of competing demands.
• Experience managing or supporting contracting, procurement, and contractor relationships.
• Demonstrated technical expertise and the ability to apply specialized knowledge to achieve business objectives and advise stakeholders.
• Strong interpersonal skills with the ability to build relationships, collaborate effectively, and work across diverse teams.
• Proven customer service mindset focused on meeting the needs of internal and external stakeholders.
• Ability to influence, negotiate, and build consensus while maintaining positive working relationships.
• High degree of integrity, professionalism, accountability, and sound judgment.
• Effective conflict management skills and the ability to navigate challenging situations constructively.
• Adaptability and resilience when managing changing priorities, deadlines, and high-pressure situations.
• Creative thinking skills with the ability to identify innovative solutions and draw accurate conclusions from available information.
• Proficiency using technology, business systems, and information management tools to collect, analyze, and communicate information.
• Strong organizational awareness and understanding of how policies, processes, and systems interact across an organization.
• Experience coaching, mentoring, or developing others to achieve individual and team success.
• Self-motivated with the ability to work independently, take initiative, and consistently deliver high-quality results.
• Exceptional attention to detail and commitment to accuracy in all aspects of work.

Nice To Haves

• A collaborative, detail‑oriented professional with love for the arts who excels at balancing strategic priorities with day‑to‑day operational demands.
• Comfortable working in complex, fast‑moving environments where not every situation has a clear, black‑and‑white answer, and they can confidently navigate nuance while applying sound judgement.
• Builds strong partnerships across teams, communicates with clarity and empathy, and approaches problem‑solving with flexibility, curiosity, and a steady, solutions‑focused mindset.

Responsibilities

• Serves as on‑site security leadership; provides real‑time direction to third party security contractor Site Supervisor; validates staffing, deployment, and performance.
• Coordinates real-time incident response and provides direct communication and updates to SOC/ACCC during all events, ensuring accurate information flow and escalation.
• Coordinates unified response with DPD/DFD/EMS and ensures timely escalation/communication with security operations center and supports multi‑agency coordination during incidents and escalations.
• Participates in post‑event debriefs, provides incident data, and identifies opportunities for operational and technological improvements.
• Ensures evidence collection requirements are met, including CCTV pulls, officer/contractor notes, and supporting materials during and after incidents.
• Participates in follow-up incident investigations and provides clarifying information, evidence, and documentation as required.
• Supports emergency management processes by recognizing and communicating potential activation triggers and ensuring proper escalation pathways are followed.
• Applies ICS/NIMS principles when coordinating incident information flow, documenting actions, and supporting unified response with the security operations center and public safety partners.
• Provides timely incident updates to security operations center during emergencies, major events, or incidents requiring elevated situational awareness.
• Coordinates with DPD, DFD, EMS, OEM, and venue personnel during incident response and assists in ensuring the correct resource and information channels are activated.
• Participates in after‑action reviews by contributing incident data, key observations, and field‑level insights for continuous improvement.
• Completes and reviews incident reports, ensuring accuracy, completeness, and alignment with reporting standards.
• Performs data-quality checks in the daily activity and incident reporting system, correcting errors and ensuring compliance with documentation and audit requirements.
• Supervises the Security Systems Technician, assigning and reviewing technical tasks related to daily activity and incident reporting system, access control, CCTV, key systems, radio and credentialing workflows.
• Ensures technical work performed by the Technician aligns with approved system configurations, audit requirements, and operational needs.
• Oversees routine system administration tasks such as CCTV evidence pulls, badge lifecycle actions, asset tracking, access-level maintenance, badge creation, and CORA requests.
• Executes badge creation, modification, and termination workflows, ensuring compliance with access-governance standards.
• Processes temporary event credentials and ensures correct deployment and tracking.
• Participates in badge, role-based access, key, and software program audits to identify discrepancies and document corrective actions.
• Acts as liaison for event details and site requirements to third party security contractor teams and venue partners.
• Provides operational oversight of third‑party contractor performance, ensuring compliance with staffing plans, deployment expectations, and post‑order requirements.
• Offers feedback, coaching, and operational direction to the contractor Site Supervisor to align contractor activities with organizational expectations.
• Collaborates with contractor leadership on performance concerns, escalations, or corrective action needs.
• Maintains effective working relationships and operational alignment with all resident companies, venue partners, and third‑party contractor management and staff SME & Policy/SOP/Post‑Order Execution:
• Compiles nightly and weekly operational reports, ensuring the accuracy of incident summaries, response details, and event outcomes.
• Supports KPI and performance‑metric work through accurate data pulls, documentation, and verification.
• Contributes data and operational insights for after-action reviews on incidents and events.
• Develops, updates, and audits venue post orders aligned with division SOPs and city policy; advises the Safety, Security & Parking Manager on policy improvements based on operational intelligence.
• Leads the rollout and communication of updated security policies, SOPs, and post orders, ensuring contractor supervisors and internal partners understand changes.
• Performs other related duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level