Artist Services & Operations Manager

Merola Opera Program•San Francisco, CA

6d•Hybrid

About The Position

About Merola Opera Program Founded in 1957 and based in San Francisco, the Merola Opera Program is widely regarded as one of the finest opera training programs in the world. Each summer, Merola brings together emerging singers, pianists, apprentice coaches, and stage directors from across the globe for a ten-week residency that includes private coaching, master classes, and fully staged performances. Alumni include many of today's leading opera artists, and the program is supported by a passionate community of donors, board members, volunteers, and alumni. Working at Merola means joining a small, dedicated team that is deeply committed to the artists we serve and the future of opera. The work is fast-paced and seasonal, with a culture that values care, collaboration, and creativity. Role Summary The Artist Services & Operations Manager is essential to the success of the Merola Opera Program. This role is the primary point of contact for program participants, the operational lead for the annual audition tour, and a key connector to Merola's distinguished alumni network. This role also supports daily office and program operations, working closely with the Director of Operations & Events. This is a full-time, hybrid position. Evening and weekend availability is required during the summer program and for special events throughout the year, along with travel for auditions.

Requirements

Bachelor's degree in music, arts administration, or a related field, or equivalent professional experience.
Three years of experience in arts administration, nonprofit operations, or a related field, with direct experience supporting performing artists.
Proficiency in database management, Microsoft Office Suite, Google Workspace, Airtable, Salesforce, Adobe, and Canva.
Based in the SF Bay Area or willing to relocate.
Minimum two days per week in-office, more during events and the summer season.
Ability to work evenings and weekends for events and to travel for the annual audition tour.
Demonstrated commitment to diversity, equity, and inclusion.

Nice To Haves

Knowledge of opera, classical music, or the broader performing arts industry.
Experience with audition processes, artist development, or young artist programs.
Familiarity with the San Francisco Bay Area arts community.

Responsibilities

Serve as the primary point of contact for Merola participants, including event coordination, daily support, and resources.
Coordinate housing, travel, and scheduling for participants, guest artists, faculty, and visiting staff as directed.
Gather participant stories for marketing and communications.
Administer the annual audition tour, including applications, communications, logistics, and venue coordination.
Serve as operational liaison with San Francisco Opera Center, San Francisco Conservatory of Music, and other program partners and vendors.
Manage front-of-house operations and volunteer coordination for performances and events.
Oversee program documentation, data collection, and reporting.
Maintain and develop the alumni database and manage communications, including career tracking for impact assessment and storytelling.
Coordinate alumni events and networking, and serve as a resource for career support, references, and testimonials.
Support alumni granting programs, including grantee outreach and documentation.
Oversee office operations, including supplies, equipment, IT, and records management.
Process invoices, expense reports, reimbursements, and vendor documentation.
Create and manage documents, presentations, and collateral for events.
Develop written procedures for operational processes.
Set and track annual goals and performance measures.
Support website maintenance and marketing projects.
Coordinate onboarding, HR processes, and special projects in partnership with the Director of Operations.
Other duties as assigned.