Artificial Intelligence Solutions Director - Fargo Virtual Assistant for Business Banking
About The Position
Consumer Banking and Lending Digital is seeking a Business Product Leader to own the strategy, roadmap, and outcomes of Fargo for business banking clients. Fargo is Wells Fargo's AI-powered digital banking assistant, offering customers personalized guidance, proactive insights, and self-service. The role is the single accountable product owner for the Business Banking AI team, focused on helping small-business clients successfully service their accounts through Fargo and use financial insights to understand cash flow, spending, and actions to strengthen their businesses. The leader manages the Fargo for Business roadmap across everyday servicing, onboarding and activation, and proactive financial insights. They work with Business Banking partners and Technology, Design, and Model Development teams to establish product direction and deliver client experiences, while ensuring regulatory requirements are met in partnership with Risk and Compliance. The role also leads the team, manages people and financial resources, and develops talent and success measures for the product. The position offers a hybrid work schedule and may require travel up to 10% of the time. Required posting locations are Charlotte, North Carolina; San Francisco, California; and Irving, Texas. The position is not eligible for visa sponsorship.
Requirements
- 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through work experience, training, military experience, education, or a combination.
- 4+ years of management or leadership experience.
Nice To Haves
- Digital product experience in small business, business banking, or commercial banking.
- Experience building conversational AI, virtual assistant, or generative AI products at scale.
- Experience with financial insights, cash flow management, or personal/business financial management products.
- Knowledge of business servicing journeys, including multi-user access, entitlements, payments, and account maintenance.
- Experience with digital onboarding and activation for business clients.
- Track record of using client data and voice-of-customer insight to set the roadmap.
- Experience presenting to senior executives and line-of-business leadership.
- Experience leading product teams in an agile or pod/cell operating model.
Responsibilities
- Manage and develop the Fargo for Business AI roadmap, including everyday servicing, onboarding and activation, and proactive financial insights for business clients.
- Provide leadership, management, and direction to Business Banking partners as their single front door for Fargo, balancing business priorities with platform capabilities.
- Develop strategies to move high-volume business servicing into Fargo self-service, including account and card servicing, payments and transfers, user and access management, and account maintenance.
- Lead the Business Banking AI team and make strategic decisions on natural language understanding, generative AI, and agent capabilities in collaboration with Technology, Design, and Model Development partners.
- Define and deliver business financial insights, including cash flow visibility, spending and receivables trends, alerts, and recommended next actions.
- Assess market options, including competitor and fintech small-business assistants, and educate Business Banking leadership on opportunities.
- Collaborate with and influence Technology, UI Design, and Model Developers teams.
- Lead the team to achieve objectives using clear success measures for containment, accuracy, client satisfaction, activation, insight engagement, and call reduction.
- Manage allocation of people and financial resources for Fargo for Business.
- Ensure business-client experiences meet regulatory requirements in partnership with Risk and Compliance.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- Travel up to 10% of the time.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Eligible employees may also be eligible for incentive opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
