Artificial Intelligence Solutions Director - Fargo Virtual Assistant
About The Position
Consumer Banking and Lending Digital is seeking a product leader to own the strategy, roadmap, and results for Fargo within Wealth & Investment Management (WIM). Fargo is Wells Fargo's AI-powered digital banking assistant and a flagship customer experience, providing millions of customers with personalized guidance, proactive insights, and self-service. The director will be the single accountable product owner for the WIM experience, with the goal of making wealth tasks easier for clients and advisors. The role advises senior leadership on digital, data, and AI products and leads strategy and resolution for highly complex challenges across the Digital environment. It develops long-term solutions, shapes priorities using customer insights, market trends, business performance, data, and platform considerations, and provides direction on initiatives with broad organizational impact. The leader aligns product, design, engineering, data, analytics, operations, risk, and control partners; coordinates complex cross-functional work; and delivers executive-ready recommendations, decision materials, roadmaps, and success measures. This role serves as an expert advisor and thought leader, strengthening digital product management practices and influencing enterprise priorities without direct people-management accountability. The position offers a hybrid work schedule and may require travel up to 10% of the time. It is not eligible for visa sponsorship. Required locations are Charlotte, North Carolina; San Francisco, California; and Irving, Texas.
Requirements
- 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through work experience, training, military experience, education, or a combination of these.
- 4+ years of management or leadership experience.
Nice To Haves
- Experience building conversational AI, virtual assistant, or generative AI products at scale.
- Digital product experience in wealth management, brokerage, or investments.
- Experience designing tools or experiences for financial advisors.
- Track record of using customer data and voice-of-customer insight to drive the roadmap.
- Experience presenting to senior executives and steering committees.
Responsibilities
- Advise senior leadership on digital, data, and AI products, initiatives, plans, specifications, resources, and long-term goals for complex business and technical needs.
- Lead strategy and resolution of highly complex challenges requiring evaluation across multiple functional areas or the enterprise.
- Develop long-term, large-scale solutions using vision, creativity, innovation, advanced analytical thinking, and sound judgment.
- Synthesize customer insights, market trends, business performance, data, and platform considerations into strategies and requirements.
- Provide vision, direction, and expertise to senior leadership on significant business plans, programs, and initiatives with broad organizational impact.
- Build alignment with professionals and managers across product, design, engineering, data, analytics, operations, risk, and control functions.
- Coordinate complex cross-functional activities, clarify decisions, and guide others to accelerate execution and resolve obstacles.
- Create and deliver executive-ready recommendations, decision materials, roadmaps, and success measures for senior leadership.
- Serve as an expert advisor and thought leader to strengthen digital product management practices and influence enterprise priorities.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
