Artificial Intelligence Fluency Manager

Ferguson Enterprises•Newport News, VA

4h•$8,233 - $13,175•Hybrid

About The Position

Ferguson is seeking an Artificial Intelligence Fluency Manager to lead its AI adoption and capability-building initiatives. This role will oversee the strategy, development, and execution of enterprise AI learning programs, including the AI Ambassador Program. The manager will be responsible for creating training, engagement, and community frameworks to empower associates to use AI effectively for business impact. As a key member of the AI transformation team, this individual will help establish and scale AI enablement. Initially, the role will directly manage AI fluency and ambassador program activities, with a transition to people leadership as dedicated team members are added. The position is expected to manage at least two direct reports in the near term, including the AI Ambassador Program Owner and AI Fluency Program Manager, while shaping the long-term vision for AI learning, adoption, and engagement across Ferguson. This is a Hybrid role based out of the HQ location in Newport News, VA, with a schedule of 3 days in the office and 2 days remote.

Requirements

5-7 years in learning & development, community/program management, or guiding organizational transitions.
Prior people-management experience, including hiring, performance management, coaching, and developing direct reports.
Demonstrated success building and running a grassroots network, community, or champion/ambassador program at scale.
Experience designing enterprise-wide learning programs that measurably changed how people work.
Strong facilitation, storytelling, and internal communications skills.
Comfortable working across long-term planning, hands-on day-to-day execution, and people leadership simultaneously.
Track record working with frontline and distributed populations, not solely corporate headquarters.
Strong business judgment, discretion, and professional maturity.
Naturally proactive and solution-oriented in evolving, less-defined environments.

Nice To Haves

Experience using enterprise AI tools such as Microsoft Copilot, Gemini, or Claude preferred.
Comfortable representing AI Enablement leadership in cross-functional and executive settings.
Direct experience with AI/ML tool adoption or enterprise AI platform rollouts.
Familiarity with Organizational Change Management frameworks (Kotter, ADKAR, Bridges).
Experience partnering with L&D/training organizations, including train-the-trainer models.
Experience forming a team from the ground up, including writing job descriptions and interviewing.

Responsibilities

Own the strategy and roadmap for Ferguson's AI fluency programs, spanning awareness, literacy, capability, and mastery levels across associate segments.
Recruit, develop, and support the AI Ambassador Program and Network across functions and geographies, including near-term ownership of Ambassador Program Owner responsibilities.
Design and maintain the AI Fluency Training strategy in partnership with Ferguson Academy, leveraging Microsoft (Copilot) and Google (Gemini) for tool-specific content while developing Ferguson-specific fluency internally.
Own internal storytelling for AI adoption, building and managing the AI Success & Wins repository and amplifying successes in a manner that resonates with Ferguson's culture.
Partner with leaders and AI Ambassadors to identify use cases and drive grassroots adoption at the point of work.
Perform AI Fluency Program Manager functions in the near term, including cohort scheduling, licensing coordination for training participants, and AI tooling expansion training.
Support role-based AI playbooks (e.g., prompt libraries by role) in partnership with business experts and functional leads.
Track and report on fluency program participation, engagement, and Ambassador Network health for AI Council and leadership updates.
Represent Adoption & Enablement in cross-functional planning on fluency, training, and adoption strategy.