Artificial Intelligence Fluency Manager

FERGUSON•Newport News, VA

3d•$8,233 - $13,175•Hybrid

About The Position

The AI Fluency Manager leads Ferguson's AI adoption and capability-building efforts by overseeing the strategy, development, and execution of enterprise AI learning programs, including the AI Ambassador Program. This role is responsible for building the training, engagement, and community frameworks that help associates confidently use AI to drive business impact across the organization. As a key member of Ferguson's AI transformation team, the AI Fluency Manager will help establish and scale AI enablement. Initially, this role will directly lead both AI fluency and ambassador program activities, transitioning to people leadership as dedicated team members are added. This position is expected to manage at least two direct reports in the near term, including the AI Ambassador Program Owner and AI Fluency Program Manager, while continuing to shape the long-term vision for AI learning, adoption, and engagement across Ferguson.

Requirements

5-7 years in learning & development, community/program management, or guiding organizational transitions
Prior people-management experience, including hiring, performance management, coaching, and developing direct reports
Demonstrated success building and running a grassroots network, community, or champion/ambassador program at scale
Experience designing enterprise-wide learning programs that measurably changed how people work
Strong facilitation, storytelling, and internal communications skills
Comfortable working across long-term planning, hands-on day-to-day execution, and people leadership simultaneously
Track record working with frontline and distributed populations, not solely corporate headquarters
Experience using enterprise AI tools such as Microsoft Copilot, Gemini, or Claude preferred.
Comfortable representing AI Enablement leadership in cross-functional and executive settings.
Strong business judgment, discretion, and professional maturity.
Naturally proactive and solution-oriented in evolving, less-defined environments.

Nice To Haves

Direct experience with AI/ML tool adoption or enterprise AI platform rollouts
Familiarity with Organizational Change Management frameworks (Kotter, ADKAR, Bridges)
Experience partnering with L&D/training organizations, including train-the-trainer models
Experience forming a team from the ground up, including writing job descriptions and interviewing

Responsibilities

Own the strategy and roadmap for Ferguson's AI fluency programs, spanning awareness, literacy, capability, and mastery levels across associate segments
Recruit, develop, and support the AI Ambassador Program and Network across functions and geographies, including near-term ownership of Ambassador Program Owner responsibilities
Design and maintain the AI Fluency Training strategy in partnership with Ferguson Academy, leaning on Microsoft (Copilot) and Google (Gemini) for tool-specific content while keeping Ferguson-specific fluency in-house
Own internal storytelling for AI adoption — build and manage the AI Success & Wins repository and amplify wins in language that resonates with Ferguson's culture
Partner with leaders and AI Ambassadors to surface use cases and drive grassroots adoption at the point of work
Perform AI Fluency Program Manager functions in the near term — cohort scheduling, licensing coordination for training participants, AI tooling expansion training, etc.
Support role-based AI playbooks (prompt libraries by role, etc.) in partnership with business experts and functional leads
Track and report on fluency program participation, engagement, and Ambassador Network health for AI Council and leadership updates
Represent Adoption & Enablement in cross-functional planning on fluency, training, and adoption strategy