Armed Security Officer- Hospice Care Center

Cambridge Security Services • West Palm Beach, FL

1d • $19 - $20 • Onsite

About The Position

We are seeking a reliable, compassionate, and professional Armed Security Officer to support safety and security operations within an inpatient hospice and palliative care center. The ideal candidate is disciplined, highly observant, and committed to providing a secure yet welcoming environment for patients, clinical staff, and grieving families. This role involves performing duties that include strict access control operations, monitoring camera footage, responding effectively to emergencies, conducting facility patrols, and ensuring a peaceful atmosphere. Officers must maintain a courteous, empathetic, and professional demeanor at all times, recognizing the highly sensitive emotional nature of the facility.

Requirements

• Possess valid Florida Class D security license
• Possess valid Driver’s License
• High School Diploma or equivalent
• 21 years of age or older
• Ability to pass background screening and drug test
• Ability to pass a mental health assessment
• Reliable transportation
• Clear verbal and written communication skills
• High level of emotional intelligence, empathy, and active listening skills
• Ability to strictly maintain patient confidentiality (HIPAA compliance)
• Ability to assess, evaluate, and safely de-escalate situations effectively
• Strong customer service skills tailored to a healthcare and bereavement environment
• Ability to remain calm and respectful under pressure
• Professional appearance, demeanor, and attitude
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to successfully complete all training required for the position
• Extended standing, walking, and sitting.
• Listening, observing, and communicating.
• Ability to remain in a stationary position (sitting or standing) at the entrance desk, walk for extended periods, traverse the facility, or move between posts for the duration of an 8-hour shift.
• Must be able to react quickly to emergency situations, which may include running, navigating obstacles, or assisting clinical staff with facility evacuations.
• Must have the visual acuity to monitor CCTV and observe surroundings, and the auditory ability to respond to alarms and communicate clearly.
• Ability to clearly exchange information, provide sensitive instructions, and draft strictly factual written reports in English.
• Must maintain mental alertness and attention to detail during long periods of observation, while managing the emotional weight of a palliative care environment.

Nice To Haves

• 1 year of experience in a healthcare, hospital, or hospice environment performing patrol, access control, and security dispatch duties
• Experience with CCTV and electronic access control systems
• Experience interacting with patients or families in high-stress or emotionally delicate situations

Responsibilities

• Permit authorized persons to enter the property by verifying guest, vendor, and staff credentials, and strictly monitoring all entrances and exits to ensure a secure clinical environment.
• Courteously but firmly deny entry to unauthorized individuals or those violating 24/7 visitation guidelines, carefully de-escalating potential conflicts with emotionally distressed visitors.
• Actively monitor CCTV camera footage and alarm systems to maintain constant site awareness without disrupting the clinical environment.
• Respond promptly to all incidents, medical emergencies, and disturbances on the property, assisting nurses and palliative care staff as needed.
• Sound alarms or call police/fire/EMS departments immediately in the event of fire, severe medical emergencies, or the presence of unauthorized persons.
• Conduct regular foot patrols (interior and exterior) to watch for irregular or unusual conditions, safety hazards, or unauthorized access.
• Investigate and prepare detailed, chronological reports on accidents, incidents, and suspicious activities for facility management and HR records.
• Maintain comprehensive daily activity logs to ensure all shift events are clearly and accurately documented.
• Provide high-level customer service by aiding and guiding patients, family members, employees, and visitors in a compassionate and professional manner.
• Act as a visual deterrent to crime while maintaining a low-profile, respectful presence that preserves the dignity and tranquility of the care center.

Benefits

• Major Medical
• Dental & Vision Insurance
• Paid Vacation
• Free Uniforms
• Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.
• Industry-Leading Training
• Work Perks Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED