About The Position

The Physical Security Officer (PSO) protects people, information, and property while providing high-end customer service. PSOs work in demanding, fast-paced settings and may be assigned to locations such as medical centers, government facilities, hospitality venues, and public events. The role may involve working with firearms. The position requires responding to emergencies, preventing and deterring crime, controlling access, investigating and reporting incidents, patrolling, monitoring CCTV, de-escalating conflicts, and detaining suspects. Use of force, including deadly force, may be required when reasonably justified. The position has physical and mental demands, including working under stress, lifting up to 25 pounds, wearing a uniform, and passing a Physical Agility Test. Reasonable accommodations may be considered. Employment offers are contingent on required background screenings and other stated requirements. Employment with OPS Security Group is at will.

Requirements

  • High school diploma or GED equivalent.
  • Two years of face-to-face customer service experience.
  • At least one of the following: four years of armed security experience; three years of military experience; or successful completion of a state- or federally certified law enforcement training academy.
  • Basic computer skills, including email and Microsoft Office.
  • Excellent written and oral communication skills.
  • Proficient time-management skills.
  • Reliable transportation.
  • Excellent de-escalation skills.
  • Proficient firearms skills.
  • Extensive use-of-force knowledge.
  • Proactive problem-solving skills.
  • Ability to obtain the state-required armed security officer license.
  • Ability to obtain OCAT, PATH, and PPBT certifications.
  • Must pass a comprehensive background investigation, urinalysis screening, and OPS training requirements.
  • Ability to work under stress or pressure.
  • Ability to lift 25 pounds and wear a uniform.
  • Ability to pass the Physical Agility Test: run 100 meters in 66 seconds or less, followed by a 10-minute break; perform 30 push-ups with no time limit, followed by a 30-minute break; and perform 26 sit-ups with no time limit.

Responsibilities

  • Deliver high-end customer service.
  • Respond to emergencies.
  • Deter and prevent crime.
  • Perform ingress and egress control procedures.
  • Investigate incidents.
  • Complete daily logs and incident reports.
  • Conduct regular walking or vehicle patrols.
  • Build and maintain professional rapport with clients, guests, and co-workers.
  • De-escalate conflicts.
  • Detain suspects.
  • Use force, up to and including deadly force, when reasonably justified.
  • Monitor CCTV cameras.
  • Perform other related duties as assigned.
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