Armed Security Officer
About The Position
OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role at the Hope Center in New Castle, DE. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards. This is a high-stress, high-interaction environment working with individuals who may be experiencing mental health challenges, trauma, emotional distress, or crisis situations. Candidates must be able to remain calm, professional, and emotionally controlled under pressure. This role is not suited for individuals who become easily overwhelmed in emotionally intense environments. Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.
Requirements
- Valid Delaware Red Card required
- High School Diploma or GED
- Minimum 2 years of customer service experience
- Basic computer knowledge (email, reports, Microsoft Office, etc.)
- Reliable transportation
- Ability to pass background check, drug screening, and OPS training requirements
- Ability to stand and patrol for extended periods
- Ability to lift up to 25 lbs
- Ability to wear a security uniform
- Ability to pass Physical Agility Test (PAT): 100-meter run in 66 seconds or less, 30 push-ups, 26 sit-ups
- Must maintain a clean and professional appearance
- Candidates cannot have previously worked at the Hope Center
Nice To Haves
- Previous security, military, law enforcement, concierge, or service industry experience preferred
- Strong communication and de-escalation skills
- 4 years of armed security experience
- 3 years of military experience
- State or federally certified law enforcement academy training
- CPR/AED/First Aid/BLS training preferred or ability to obtain
Responsibilities
- Monitor property and report suspicious activity
- Perform ingress/egress and access control procedures
- Conduct walking patrols throughout the property
- Monitor CCTV and surveillance systems
- Respond to emergencies, incidents, and alarms
- Complete daily activity logs and incident reports
- Assist with resident intake and screening processes
- Support case managers during high-traffic periods
- Enforce curfew and facility policies
- De-escalate conflicts and maintain a professional presence
- Build positive rapport with residents, staff, and visitors
- Perform additional security duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
