Armed Physical Security Officer

Mastercard•Kansas City, MO

1d•$55,000 - $88,000•Onsite

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. This role coordinates daily Physical Security operations from the Security Control Center, oversees preventative physical security and compliance, and develops, delivers, maintains, and monitors physical security policies, standards, and best practices. The officer will maintain a safe and secure environment by protecting people, property, and information, abiding by Mastercard’s Physical Security Operational Guidelines and Security Standards to provide safety and security of staff and assets. The position also involves providing excellent customer service while maintaining Mastercard Security Standards and Policies, and overseeing compliance and the implementation of disaster recovery procedures.

Requirements

Valid Driver’s License
Able to obtain and maintain an AHA-Basic Life Support Provider (CPR) certification
If Armed, able to obtain and maintain an Armed Security Officer Licensure through the appropriate local agency, including completion of the required classroom course and completion of the live-fire safety qualification course.
If Armed, minimum of one year of service as an active or retired law enforcement officer, corrections officer or military service member -or- Minimum of 1 year as an armed security officer in good standing and an Associate’s Degree (or 60 credits) or higher in Law Enforcement/Criminal Justice -or- Graduate of a certified Public Safety Academy (military or civilian, law enforcement, adult corrections, firefighting or emergency medical field).
If Unarmed, able to obtain and maintain an Unarmed Security Officer Licensure through the appropriate local agency, including completion of the required classroom course and completion of yearly renewal course.
Hold a minimum of a High School Diploma, or equivalent.
Strong Customer Service skills with the ability to solve complex problems and maintain situational awareness.

Responsibilities

Coordinates day-to-day Physical Security operations, including employee badging and access controls, monitoring building alarm and CCTV systems, assigning security post assignments and rotations, and managing Security Control Center 24x7 operations, advanced security systems, and security staff.
Responsible for operational oversight of security systems and procedures.
Monitors vendor compliance with security operating guidelines.
Coordinates/Dispatches emergency responses to all security events.
Ensures proper escalation of any personnel related issues.
Dispatches Security Officers to intrusion alarms, access control issues, and crisis alerts.
Resolves complex customer service issues.
Maintains access to key control.
Initiates Incident Report investigations and provides detailed reports.
Prepares and conducts shift change briefings.
Initiates emergency dispatch, response, and mitigation.
Represents Mastercard while interacting with Fire, EMS, and Law Enforcement liaison at State and Local levels.
Interacts with employees and guests, providing direction on security policy and visitor information, as needed.
Operational use of security systems.
Compliance with Mastercard Security Operational Guidelines.
Acts as a First Responder during emergency fire/medical situations and security events.
Ensures proper escalation of any security related issues.
Monitors response to access control, fire detection, and CCTV systems.
Performs patrols of Mastercard property as directed.
Utilizes an incident management software to log daily events/activities.

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
16 weeks of new parent leave
Up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement