Chore-Time Latin America Area Technical Service Manager

CTB, Inc. • Milford, IN

3d

About The Position

As the Area Technical Service Manager, you will provide technical support, training, and assistance to distributors, integrators, and end users within Latin America for all Chore-Time equipment ensuring exceptional customer satisfaction. These activities will be in the form of farm and office visits, customer meetings and presentations, virtual meetings, and telephone calls. Travel with distributors into rural areas of Latin America will be required.

Requirements

• Education: Bachelor’s Degree in a technical field is preferred or 4 years of management experience in related job market. Education that includes a study abroad program is a plus.
• Experience:  Technical and/or customer service experience in troubleshooting, diagnostics, and product repair. Background in agricultural technology and systems is a plus. Some experience with international travel, especially to Latin America is preferred.
• Functional Skills:   Ability to manage and deescalate conflict. Strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytical needed.
• Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
• Communication Skills: Verbal and written communication skills in English and Spanish required. Ability to train and help others with mechanical problems.
• Leadership/Behaviors:   Collaborative; Ability to listen to ideas and implement the best enhancements; Ability to deescalate conflict and address issue at hand. Quick learner; high-energy and self-driven; Must be positive and able to conceptualize and initiate projects effectively; Versatility and flexibility are key to multitasking across projects and issues.
• Culture Match Behaviors:  Casual, informal environment that encourages cross-functional dialogue and strives for excellence in all things.

Responsibilities

• Prepare and provide training and education for growers, integrators, and distributors on the full Chore-Time product line.
• Provide phone, virtual, and field technical support for distributors and end-users.
• Conduct seminars and specialized schools for Chore-Time products and maintain product manuals and training materials.
• Support the sales and engineering team by conducting new product introductions and testing, onsite training, and follow-up service.
• Partner with distributors to provide warranty support for Chore-Time products.
• Complete necessary warranty and product failure documentation and reporting ensuring information is recorded efficiently and accurately.
• Maintain detailed after visit records documenting work completed, recommendations made, and commitments from all parties involved.
• Attend trade shows, events, and other networking functions to support distributors and represent the Chore-Time brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level