Area Technical Manager- EUTS

Utah Valley University•Main Campus - Orem, UT

About The Position

Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Working under the direction of the EUTS Director, this position manages a team of at least four part-time employees who diagnose and repair end-user workstations. The role requires in-depth knowledge of network topologies and protocols, as well as experience with Active Directory and authentication systems. The Area Technical Manager assists with strategic technology planning and manages the inventory, maintenance, and oversight of computers and related equipment, including workstations, laptops, printers, and scanners. The position combines technical expertise, team leadership, and resource management to help ensure reliable technology support for UVU’s campus community.

Requirements

Bachelor’s degree in a related field from an accredited college or university and at least 2 years of experience related to the summary of duties, or a combination of education and/or experience totaling at least 6 years.
Current A+, CNA, CNE, MCP, MCSE, CCNA, or another industry-recognized certification applicable to the essential functions.
In-depth knowledge of network topologies and protocols.
Experience with Active Directory and authentication systems.
Thorough knowledge of information technology in an educational environment.
Understanding of how to support technology customers, including students, faculty, staff, and administrators.
Understanding of administrative computing, instructional technologies, ERP software solutions, student labs, and information security.
Strong leadership and supervisory skills.
Effective communication and interpersonal abilities.
Effective problem-solving skills.
Ability to lead and manage IT staff and cross-functional teams effectively.
Ability to prepare and present ongoing projects and product documentation.
Ability to exercise discretion and independent judgment in making significant decisions.
Ability to provide mentorship and guidance to team members for their professional growth.

Nice To Haves

Familiarity with higher education leadership.

Responsibilities

Hire, fire, train, and manage the performance of department technical personnel.
Mentor technical team members and ensure their training aligns with their roles and responsibilities.
Monitor and review team member performance, providing guidance and feedback as needed.
Analyze current and future technology needs for the assigned support area or college.
Assist in developing goals, objectives, standards, policies, and procedures to support technology at UVU and within the assigned area or college.
Coordinate with the EUTS IT team to deliver seamless support services.
Monitor the institutional intranet system within the assigned support area or college to ensure its effectiveness.
Manage professional and efficient technical support services for users in the assigned area or college.
Ensure technology issues are resolved promptly and effectively, and provide guidance to people experiencing hardware, software, or digital systems issues.
Maintain a substantial inventory of computers and associated end-user technology equipment, including workstations, laptops, printers, and scanners.
Meet with students, academic departments, chairs, and deans to understand technological needs and collaborate on support strategies.
Attend conferences, workshops, and training sessions to stay current on industry best practices.
Maintain an up-to-date library of relevant publications, resources, and training materials.
Perform other duties as assigned.