Area Technical Manager

Volkswagen AG

3d•Hybrid

About The Position

The Area Technical Manager will be a mobile technical subject matter expert serving the Volkswagen and Audi dealer network in their assigned area. The position focuses on working with dealership staff to develop and execute a resolution for technical concerns in a timely manner keeping all stakeholders in mind. The ATM will field quality topics to internal corporate teams and advise other divisions in the organization via technical support. This role is to specifically support Audi and Volkswagen dealerships in the Greater Vancouver area.

Requirements

Certified Automotive Technician (inter-provincial recognition)
Bachelors degree of a technical nature or equivalent experience
Certified Automotive Technician & High Voltage trained
3+ years of automotive industry and dealership experience
Hold a valid driver license with a clean drivers abstract
Strong English communication skills
Understanding of automotive retail operations
Proven automotive diagnostic background
Ability to work on own initiative and collaboratively as part of a team
Analytical thinking, using logic and reasoning
Influencing and negotiating skills
European (Volkswagen/Audi) technical product knowledge
Master Volkswagen/Audi brand technician status
BEV / Hybrid vehicle education and experience
Computer savvy - Skilled in the use of software
Understanding of Automotive Retail Operations
Other languages are considered a strong asset (French, German, Spanish, etc.)

Responsibilities

Involved in in-depth technical diagnosis and will work with escalated Technical Assistance Center (TAC) cases
Support the Product Support (PS) team, Factory Field teams and Quality Groups as needed
Supports, schedules and conducts joint visits with brand personnel
Investigate and report on quality topics and service activities
Gathers information with documentation for quality groups
Investigate and performs pre-analysis on trends observed during dealer visits
Reports trends to Group After Sales (GAS) business units
Collects parts for factory analysis
Acts as an information liaison between Group Technical Services and the dealer network
Follows the dispatch and escalation process
Assist the assigned dealer network in the diagnosis and root cause analysis
Plan, contact and work with dealer personnel towards a repair resolution for vehicles
Conducts in-dealership technical coaching as required
Collaborates with colleagues for effective problem solving
Provides technical support to the VW and Audi brand aftersales field force, on an as need basis
Partners with the VW and Audi brand customer relation teams to work through sensitive customer topics
Support the Warranty group during corporate audits
Keep up to date with automotive technologies and developments
Prioritize and manage own workload in order to deliver quality results and meet timelines
Recording and documenting daily activities in form of logs or other
Support and report on other specific tasks (not listed) as required from time to time
Extensive travel including possible relocation may be necessary for the ATM position
Compliance of policies and procedures

Benefits

Competitive compensation and comprehensive benefits
Opportunities for growth and development
A flexible, collaborative work culture
The chance to work with innovative Volkswagen and Audi vehicles
Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.
Health Spending Account: Extra support for your wellness needs.
Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future
Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture
Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.
Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.
Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.
Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.
Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.
Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.
Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.