Area Supervisor (Valparaiso, IN)

NORTHERN LIGHTS LOCATING & INSPECTIONS INC • Valparaiso, IN

2d • Onsite

About The Position

The Area Supervisor will be responsible for monitoring tickets on the Northern Lights portal, managing ticket distribution for efficiency, and assisting with locating in designated areas or where help is needed to regulate volume and maintain customer quality. This role involves conducting monthly field and computer audits, monitoring employee hours, and ensuring timely email and text message follow-ups. The supervisor will also handle personnel issues with management and HR assistance, review and approve timecards, coordinate vacation schedules, and support team members. Maintaining and boosting morale among field locators, assisting with difficult locates, and ensuring equipment calibration are key duties. Additionally, the Area Supervisor will support safety initiatives, train new locators, and perform initial documentation for damage reports.

Requirements

• Experience in locating required
• Supervisor experience required
• Attention to Detail
• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Nice To Haves

• Self-motivated and able to learn quickly
• Team-oriented and have exemplary character
• Safety focused
• Strong Communication

Responsibilities

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

Benefits

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed