Valet Trash - Area Supervisor - 1482

Fetch • Dallas, TX

5d • Onsite

About The Position

Valet Trash by Fetch is hiring a full-time, field-based Area Supervisor to own service quality and contractor performance across a dedicated market. The role covers a portfolio of 5,000 to 10,000 units and is responsible for quality audits, Service Partner onboarding, and resolving coverage gaps, including personally covering routes when needed. The Area Supervisor works independently in the field and reports directly to the Area Manager for their market.

The position involves regular travel throughout the assigned market on every scheduled shift and warehouse runs to replenish supplies. Approved work-related mileage is reimbursed at $0.70 per mile in accordance with company policy. The role requires hands-on physical work, including tasks that may be dirty, repetitive, or physically demanding.

Requirements

• A reliable open-bed pickup truck.
• Willingness to perform hands-on physical field work, including dirty, repetitive, or physically demanding tasks.
• Ability to lift and handle up to 50–70 lbs as required.
• Strong attention to detail and ability to document field observations accurately and consistently.
• Clear and professional verbal and written communication skills.
• Ability to work independently with minimal oversight and make sound field-level decisions.
• Basic proficiency with smartphones and mobile applications, and comfort learning and operating Fetch’s internal platform tools.
• Valid driver’s license with an acceptable driving record.

Nice To Haves

• Prior experience in field operations, facilities, property services, or a supervisory role in a service environment.

Responsibilities

• Conduct pre-service, live-service, and post-service quality checks and audits across assigned communities.
• Verify that on-site logistics are in order, equipment is functional, and service conditions meet Fetch standards.
• Monitor community-level service quality and maintain a rate above 95% monthly across the portfolio.
• Replenish supplies from the warehouse to communities or trash service partners as needed.
• Document audit findings and field observations and report them to the Area Manager.
• Use a smartphone and Fetch operational technology to log tasks, conduct audits, and verify service completion in real time.
• Conduct on-site orientations so Service Partners understand site-specific access, logistics, and workplan standards.
• Oversee TSP workplan execution and adjust workplans when operational conditions require it.
• Identify and respond to TSP no-shows, route gaps, and service disruptions in the assigned market.
• Cover routes directly when needed to ensure communities receive service.
• Maintain a monthly completion rate above 95% across the portfolio by identifying staffing gaps before and during the service window.
• Coordinate with the Area Manager on recurring coverage issues that may require contractor pipeline action.

Benefits

• Medical, dental, and vision coverage.
• 401(k) options.
• AD&D, short-term disability, and long-term disability coverage.
• Paid time off (PTO).
• Approved work-related mileage reimbursed at $0.70 per mile in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed