Area Supervisor

Long John Silver's • Clarksburg, MO

2h • $75,000 - $85,000 • Hybrid

About The Position

The Area Supervisor provides overall Operations leadership and accountability for approximately 4-6 company owned (OpCo) Long John Silver’s restaurants. The Area Supervisor works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual operating plan established for the area.

Requirements

• High School diploma
• 5 – 7 years’ experience as a proven Area Supervisor in Quick Service or Fast Casual Restaurants.
• Serv-Safe certification required; must be able/willing to obtain if not already certified
• Relationship management: ability to successfully influence and build trust with varying styles and personalities.
• Has demonstrated a strong attention to detail and a commitment to flawless execution, in the pursuit of balanced key performance indicators.
• Possesses a deep understanding of restaurant operations and has an ability to balance employee, customer, and financial needs.
• Proven ability to drive results through influence and shoulder to shoulder coaching around success routines and brand standards.
• Strong verbal and written communications required to ensure alignment around targets.
• A proven track record of developing people and turning team members into next generation leaders.
• Comfortable working the Microsoft suite of products, BOH technologies and HRIS technology platforms.
• Valid Driver’s License required; personal vehicle must meet travel policy requirements
• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Extensive travel required, expected to spend up to 70% of time in restaurants.

Responsibilities

• Actively engaging in the support, coaching and direction of the RGM, Assistant Manager, Shift Managers and other team members as needed on a day-to-day basis.
• Maintaining company standards in food safety, product, and facility specifications.
• Improving sales and customer satisfaction by establishing and reviewing restaurant specific performance targets in guest satisfaction.
• Ensuring bench planning calls / meetings are scheduled regularly to identify gaps and promotion plans proactively.
• Selecting, training, developing, and retaining RGMs and team members.
• Role modeling strong people leadership qualities by troubleshooting issues, following up consistently on employee concerns and ensuring compliance in all restaurants with Department of Labor standards (I9, fair pay etc.).
• Cascading communications consistently to ensure everyone who needs to know of changes, is informed.
• Filtering daily decisions through the lens of the OpCo Code of Conduct to ensure that risk to the Brand and Company is minimized.
• Managing the performance of Restaurant teams through regular feedback, performance reviews and progressive discipline when required.
• Ensuring employee changes are captured in the HRIS accurately to facilitate scheduling and ensure compliance with Dept of Labor standards.
• Allocating limited budgets to meet highest priority needs.
• Following up to ensure the flawless execution of new products and marketing initiatives.
• Directly performing hands-on ops duties as necessary to train new Restaurant General Managers, management teams and team members.

Benefits

• Competitive salary + bonus potential
• 401(k) plan with 100% vesting
• Company 401(k) matching contributions (100% of first 3% contribution matched, then 50% if you contribute 4%-5%)
• Employee Assistance Program (EAP)
• Tuition assistance
• Medical, prescription, dental & vision insurance, HSA available
• Paid Time Off (PTO) & paid holidays
• Life insurance
• Short and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED