Stockroom Area Supervisor Shallotte, NC

Ross Stores•Shallotte, NC

8d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly, keeping work areas clean, and executing and supervising company operational processes. The supervisor maintains safe and secure store conditions, supports customer service and company presentation standards, oversees merchandising and stockroom operations, and carries out loss-prevention practices. The role also supervises front-end and fitting-room operations and performs administrative duties assigned by the Store Manager, including cash controls and payroll administration. The position may involve working Stockroom shifts.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store; supervise Associates and oversee general store operations when serving as Manager on Duty.
Maintain safe and secure environments, including monitoring the sales floor, correcting or reporting unsafe conditions, maintaining building security, and supporting customer safety and emergency procedures.
Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Represent the Company brand, maintain a professional appearance, ensure Associates follow the dress code, and keep store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, and markdown tasks to meet Company standards.
Receive merchandise trucks and non-merchandise deliveries as needed; process merchandise urgently and help place it on the sales floor.
Maintain clean, organized stockrooms; secure and process back-stock according to policy; oversee department and back-stock merchandising.
Reduce loss due to damage and ensure compliance with monthly presentation guidelines, floor moves, signing, and re-wraps.
Follow the Loss Prevention Awareness Program, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates follow Company standards, manage checkout lines, and coach Associates on registers, shortage-control policies, and front-end procedures.
Control Associate backup, lunch, and break schedules; ensure equipment and supplies are available and working; oversee go-backs and merchandise salability at the front end.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, nubbed, and security tagged as needed.
Ensure cash pulls and bank deposits follow Company policy and oversee front-end controls when needed.
Follow procedures for refunds, Associate purchases, tills and safe cash, register paid-outs and paid-ins, void approvals, register media, and break schedules.
Handle payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties assigned by the Store Manager.