Area Supervisor Utility Locating

NORTHERN LIGHTS LOCATING & INSPECTIONS INC • Austin, TX

5d • Onsite

About The Position

Northern Lights Locating and Inspection, Inc. was established in March of 2001 to provide services to clients needing to protect their utility networks. The company offers locating and inspection expertise beyond traditional utility location, providing 24/7 protection for utility networks. Northern Lights has expanded into Sewer Imaging, inspection, and locating sewer mains/laterals using the latest technology, and also performs inspection work/services on utility projects throughout the United States. The company is seeking an Area Supervisor for Utility Locating, offering competitive pay, great benefits, and a paid time off program. This full-time role involves independently managing a designated area while having a support system. Key responsibilities include monitoring and managing tickets, performing locates as needed, assisting with field and computer audits, monitoring locator hours, managing communications, being available 24/7 for assistance, supervising locators, handling personnel issues with HR support, approving timecards, coordinating vacation schedules, supporting team members, boosting morale, assisting with difficult locates, determining locator working hours, ensuring equipment calibration, documenting initial damages, training new locators, and supporting safety initiatives.

Requirements

• Experience in locating required
• Supervisor experience required
• Attention to Detail
• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Responsibilities

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

Benefits

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed