Area Supervisor - Beverage

Hershey Entertainment & Resorts Careers•Hershey, PA

1d•Onsite

About The Position

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. This position is responsible for leading and supervising staff and maintaining beverage operations at Hersheypark Food & Beverage Concession locations. The position will work directly with the full-time Concessions Managers to oversee the daily operations relating to employee staffing, revenue operations, and overall general concession location operations. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be 18 years of age or older on the date of applying
Must have at least two (2) years of Food & Beverage supervisory experience
Post Employment - Must be certified or be able to pass an alcohol service class (RAMP Training - will be provided) and Food Safety training (ServSafe Allergen and ServSafe Manager – will be provided)
Must have a strong working knowledge of Windows-based computers (including general Office Suite and Google Workspace programs)
Must display a positive attitude, eagerness to learn, willingness to work well with others, and professional image in compliance with Hershey Entertainment & Resorts and Food & Beverage guidelines
Must be able to multitask while prioritizing job tasks and assignments
Proven guest relations, problem-solving, task management, communication, and organizational skills
Knowledge of Child Labor Law regulations
Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Must have the ability to safeguard confidential information

Responsibilities

Lead the team by assessing the needs of each location by moving staff and products around the venue when necessary to better suit the needs of each location, and working with the other areas and/or management when assistance is needed
Oversee and train staff on proper register procedures and address issues with registers as they arise
Handle both guest compliments and complaints, as well as answer guest questions or direct them to the appropriate source of information
Make sure that all locations in the area of responsibility are open and then close at the proper times established by business needs along with guidance from the management team
Monitor stand appearance and operations (inside and outside), including the condiment and seating areas to ensure cleanliness and organization
Monitor inventory levels and portion controls, including safe food safety standards and ensuring quality products in line with federal, state, and company laws and policies
Maintain appropriate inventory and staffing levels based on projected business and weather on a daily basis, and complete mandatory food safety, temperature control, and communication logs
Maintain equipment properly and report problems with equipment to maintenance staff during operations so that problems are corrected
Ensure strict adherence to Child Labor Laws and report any potential violations to a full-time manager immediately
Monitor employee work and provide on-the-spot training and instruction to F&B team members.
Consistently model and demonstrate proper attitude and behavior to team members.
Assist managers with End of Period Accounting and Daily Inventory Audit procedures
Assist in seasonal event set-ups and other themed projects as needed.
Perform other duties as assigned