Area Service Operations Manager
About The Position
As an Area Operations Manager, Service, you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Requirements
- 10+ years of experience leading service or operations organizations in a project-based, solutions, or service environment
- Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
- Experience partnering effectively with Sales, Project Management, and operations organizations
- High School diploma or state-recognized GED
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- 15% travel for the Northern Florida Territory.
Nice To Haves
- Bachelor’s degree in Engineering, Business, or a related field
- Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments
- People leadership capability, including talent development and workforce planning
- Customer-focused mindset with strong relationship management and issue-resolution skills
Responsibilities
- Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
- Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
- Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
- Monitor service and project performance to control costs, manage risk, and improve margin performance
- Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
- Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
- Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
- Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
- Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives
Benefits
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
