Area Service Manager

Trane Italia•North Charleston, SC

30d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is central to their business. The company invites individuals who see impactful possibilities in global challenges and want to contribute to a better future to join them in boldly challenging what's possible for a sustainable world. Joining the Trane Technologies team is more than just a job; it's the beginning of a career full of purpose, impact, and meaningful contributions that challenge what's possible for a more sustainable future. The company offers an inclusive culture, benefits to support employees and their families, limitless opportunities to grow, and flexibility to help balance life's demands, ensuring employees are supported to thrive at work and at home.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades)
3+ years experience managing and coaching large teams and organizing work schedules
Project management skills to oversee and drive successful project execution for startups and customer requests
Tech-savvy with expertise in Microsoft applications
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Nice To Haves

Salesforce experience

Responsibilities

P&L responsibility
Provide monthly revenue forecasting
Help drive service agreement base growth
Drive repairs/installation/service turnkey growth by partnering with the acquisition team (sales)
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work
Oversee the service coordination function to respond efficiently to customers
Ensure technicians’ training and skill level is appropriately balanced to service customers
Leverage resources across the district, including for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements
Effectively attract, coach, counsel, train and develop all service employees
Drive continuous improvement through company performance management process and technical product training programs available
Develop employee skill levels, including customer service, process and technical skills to the highest degree possible
Confirm margin expectations are met during sales and fulfillment activities
Maximize cash flow by ensuring invoices are generated immediately upon completion of work
Manage expense budgets
Increase utilization of the service team
Ensure that standard service work processes are created and followed
Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Ensure environmental, health and safety compliance within service team
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites