Area Service Manager
About The Position
Under general direction, the Area Service Manager manages a service business, focusing on growing labor and material business and delivering customer satisfaction plans. This role is responsible for revenue, gross margin, and service asset management. The Area Service Manager deploys and maintains standardized tools, systems, and support for assigned Service Teams, managing resources to maximize customer satisfaction and improve productivity and profitability. Key responsibilities include effectively recruiting, developing, and retaining employees, ensuring overall operational excellence, and driving service growth. The role also involves active involvement in the local service community, industry organizations, and networking with technical schools and community colleges.
Requirements
- Bachelor’s degree desired or eight to ten or more years of progressively more responsible operations management experience in the Service Industry.
- Includes five or more years of direct management experience.
- Previous sales and/or Account Management experience desired.
- Industry networking experience desired.
- High-level competence in written and verbal communication.
- Strong presentation skills and proficiency in speaking to large audiences.
- Able to lead and direct diverse teams.
- Able to travel up to 50% of time.
Responsibilities
- Leads the execution efforts of the Service business, ensuring consistency of delivery systems across the territory and managing HVAC Service execution business and financial plans.
- Drives profitable growth through effective management of assigned assets (people, financial, and material), meeting or exceeding profitability goals.
- Develops strategic operating plans for the assigned Service Business in alignment with company goals and visions, including participating in strategic Account Plans, annual financial and operating plans, and revenue and margin forecasts.
- Leads efforts to identify, secure, and retain service customers by actively networking with community business, governmental, and professional leadership, establishing relationships that enhance the local reputation and ensure referrals and proposal requests.
- Builds an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
- Recommends and supports staffing requirements for the assigned Service business, serving as a communication channel for best practice strategies and results that enable growth.
- Audits the effectiveness of service operations and implements changes to improve performance, ensuring contractual obligations are completed and customer satisfaction is achieved.
- Drives operational review meetings, reviewing proposals and estimates for accuracy.
- Manages the appropriate assignment of customer accounts between service operations and the sales force.
- Analyzes operations processes and provides recommendations for improvements, analyzes service operations to identify potential customers/markets, and implements required changes on pricing and gross margins.
- Executes other managerial responsibilities, including hiring, performance reviews, and acquisitions consistent with established business strategy; recruits, hires, and retains Service support operational staff; prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports, teaming with the appropriate matrix functional manager; ensures a consistent level of coaching, including one-on-ones, operational and financial reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
