Area Service Manager
About The Position
Under general direction, manages a service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. The Area Service Manager is actively involved in the local service community, industry organizations, and charity organizations and face-to-face networking with technical schools, community colleges, and local leadership.
Requirements
- Bachelor’s degree desired or eight to ten or more years of progressively more responsible operations management experience in the Service Industry including five or more years of direct management experience.
- High-level competence in written and verbal communication.
- Strong presentation skills and proficiency in speaking to large audiences.
- Able to lead and direct diverse teams.
- Able to travel up to 50% of time.
Nice To Haves
- Previous sales and/or Account Management experience desired as well as industry networking.
Responsibilities
- Leads the execution efforts of the Service business.
- Drives profitable growth through effective management of assigned assets (people, financial and material).
- Develops strategic operating plans for the assigned Service Business that aligns with goals and visions.
- Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Carolina Chillers and the branch, ensuring referrals and proposal requests.
- Builds an environment that energizes team members to provide high quality, cost efficient, customer- directed service and exceed performance targets.
- Recommends and supports staffing requirements for the assigned Service business.
- Audits the effectiveness of service operations and makes changes to improve performance.
- Drives operational review meetings, reviewing proposals and estimates for accuracy.
- Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the sales force.
- Analyzes operations processes and provide recommendations for improvements.
- Executes other managerial responsibilities, e.g., hiring, performance reviews and acquisitions consistent with established business strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
