Area Service Manager
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.
Requirements
- 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
- 3+ years experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- We prioritize practical experience, relevant skills, and alignment with our leadership principles.
Nice To Haves
- Salesforce experience considered an asset.
Responsibilities
- P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
- Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
- Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
- Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
- Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
- Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
- Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
Benefits
- We offer competitive compensation and comprehensive benefits and programs.
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
