Area Service Manager

Stanley Martin • Leland, NC

5d • Onsite

About The Position

Life as an ASM is dynamic and exciting. Your job is to manage warranty requests, leading the quality improvement process for your assigned communities. You will be the on-site leader, responsible for conducting quality walk and warranty inspections, ensuring the completion of all warrantable related work including emergency requests, managing vendor payments and other tasks as required. Most of your day will consist of ensuring trade partners fulfil the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.

Requirements

• Experienced in residential construction or property maintenance
• Ability to learn various technologies utilized on the job

Nice To Haves

• Highly organized
• Possesses a positive attitude
• Detail-oriented
• Can remain cool under pressure
• Ability to communicate clearly
• Ability to build strong relationships with homebuyers, trade partners and internal groups
• Excited to collaborate in a team environment
• Exudes active listening, confidence, and respect when communicating with others
• Demonstrates excellent customer service skills

Responsibilities

• Manage warranty requests
• Lead the quality improvement process for assigned communities
• Conduct quality walks and warranty inspections
• Ensure the completion of all warrantable related work, including emergency requests
• Manage vendor payments
• Ensure trade partners fulfill timely completion of all scheduled tasks in alignment with quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed