Area Sales Manager - Crowne Plaza Crystal City and Holiday Inn National Airport

B.F. Saul Company Hospitality Group•Arlington, VA

6d•$70,000 - $80,000•Onsite

About The Position

B. F. Saul Company Hospitality Group is seeking a leader for the Area Sales Manager role for their Crowne Plaza Crystal City and Holiday Inn National Airport hotels. This individual will be responsible for selling the entire hotel, actively supporting rooms and catering merchandising efforts, and championing customer and owner objectives in line with the company's Quality Pledge, Standards of Service, and hotels' Mission Statement. The role requires active participation in direct sales, focusing on market priorities under the supervision of the Director of Sales, with direct guest involvement. The ideal candidate is active, aggressive, and self-motivated. B. F. Saul Company Hospitality Group emphasizes its 'One Team!' values, focusing on attracting and developing top talent committed to professional growth, industry understanding, and enhancing the company culture. Joining the team signifies a commitment to guest satisfaction and integrity.

Requirements

Prior direct sales experience in a full-service hotel of a comparable (or upscale) brand, market position, average rate level, and appropriate hands-on market segment experience.
Previous experience using Delphi CRM system.
Must be detail-oriented.
Ability to communicate well with all levels within and outside the organization.
Ability to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
High school diploma or GED required.

Nice To Haves

College degree or equivalent experience preferred.

Responsibilities

Achieving catering, sales room night, and revenue goals through business development, account management, and hotel site sales calls.
Maximizing space potential and food and beverage minimums.
Consistently pursuing up-selling opportunities to maximize revenue potential.
Achieving business revenue goals by developing, building, and maintaining excellent client relationships through community involvement, local visitors' bureaus, bridal organizations, charity events, and cultivating client databases.
Supporting the management of catering expenses to maximize hotel profitability.
Following B. F. Saul Company Hospitality Group procurement guidelines and applying good business judgment.
Assisting with the preparation and management of the department budget.
Managing and maintaining company assets to stay within budget guidelines and prolong the life of company resources.
Supporting client satisfaction by ensuring catering service standards are met and clients' needs are responded to in a timely manner.
Ensuring effective communication of client needs from catering to appropriate operational departments.
Resolving clients' complaints and concerns in a courteous and friendly manner, focusing on service recovery when applicable.
Utilizing sales and catering tools/systems to accurately identify, report, forecast, and communicate sales data.
Ensuring the integrity of sales data by documenting information in Delphi on a daily basis.
Utilizing sales tools and other market intelligence.
Supporting catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations.
Ensuring a clean and safe work environment, and following all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
Effective self/workload management.
Demonstrating clear written and verbal communication skills.
Promoting collaboration and a positive, professional work environment.
Attending all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and proactive planning.
Adhering to all B. F. Saul Company Hospitality Group Standard Operating Procedures.